thats what they told me today:
Dear customer,
Thanks for your reply.
If you insist on a full refund, please be advised to provide us with the official document from your Customs that can prove the goods are counterfit. According to seller, if you can accept 50% partial refund for this order, he will send you the items of this order in batches in your next orders with him.
Please feel free to let us know if any questions.
Best regards,
Alba
AliExpress Dispute Team
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