I also had a couple buyers request refunds....
The first instance, it was one of my first sales. I shipped item but did not get a delivery confirmation. About 3-4 weeks later, i get a dispute opened saying i did not ship. Well, i took it as a loss since i did not get a delivery confirmation, i went ahead and issued a full refund. Figured i would loose anyways
My other situation, i did ship item with delivery confirmation. 2 days after item was shipped, buyer open dispute claiming i have not gotten in contact with them and item has not been sent. I copied and pasted our email conversation to the dispute and wrote the delivery confirmation number in the dispute also. Buyer waited a day or so to respond. Then claimed the item was ⊗⊗⊗⊗. So he closed that dispute about me not shipping...and wanted a full refund for receiving a ⊗⊗⊗⊗ product...(a product which is 100 percent authentic.) I gave a stealth return address and honestly really didnt want to give the buyer my real address so i could hopefully get a return. Didnt want to draw any red flags on why i was giving out 2 different addresses. Or even have the buyer send something back to me with a delivery confirmation but was not the product i received. It seemed like too much work, so i just went ahead and refunded the buyer. I sent a message in the dispute and asked where they just going to keep opening disputes and falsely claiming me. And that a 65 dollar item wasnt going to make or break me. and told them to consider this a gift. I called ebay and talk with someone there. and they said they would watch the buyers activity to make sure he does not pull the same thing to someone else.
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