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[amirw]

Hello,

my 5 year old eBay account was suspended 2 days ago indefinitely for Miscategorization of Digitally Delivered Goods policy.
I had a store with a few categories including eBooks.
I never made real money selling ebooks and recently I started to market successfully "websites for sale", ready to use websites I sell, that I set up and host with 2-3 income sources.
The ebooks have been listed in my store "good until cancelled", with no online auctions. I rarely sold ebooks. During the last month I sold no more than 3 ebooks for a total of $5-$6 dollars, and this was a "good month"...
Shortly, I didn't keep the ebooks in my store to make money or manipulate feedback.
I was negligent, I didn't remove these listings, but I am not a "criminal".
I was thinking to select a few ebooks and list them as physical items on CD, but didn't have the time and I didn't expect my account will be suspended, otherwise I would have removed them instantly. Why risking my business for a few ebooks that don't sell?

For the last 2 weeks ebay have sent emails telling me they removed various listings for miscategorization, but again, I decided to do something with the ebooks when I have time. Not very clever but not a criminal.
Eventually they suspended my account indefinitely.

I had 1238 feedbacks, 100% positive. Never had any complaing against me. eBooks haven't been my line of business. No money from them, almost no sales, no feedbacks. So I didn't do anything actively for my own benefit. I didn't list new items, I didn't replace deleted items, I just didn't do anything.
To summarize: one with a clean record, 1238 feedbacks 100% positive, violate a new policy introduced 30 days ago, and for this they suspend my account not for 7-30 days, but indefinitely?
I appealed and got the reply that the suspension is correct. I don't say it is not. But a suspension for the first time, for the violation of a new policy, forever? Why? By the way, they could have removed all the listings at the same time, in which case it could have been considered as a one time offence, with no suspension, but maybe they were looking for a reason to suspend my account, I have no idea why.
The live help representative checked it and told me to send a second appeal and gave me a few tips about the way to do it. I don't know if they'll accept it. I haven't appealed yet.

Do you have any tips for me? I've been trying to make money online for years, and now that I was so close to success, it happened...

Thanks for your help.