Buyers not reading descriptions!! - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Platform Discussions > eBay Discussion!

eBay Discussion! EBay Forum. News, Updates, or Anything eBay is Welcome. A kind of lounge if you will.

Reply
 
Thread Tools
  #1  
Old 04-09-2013
donkeykong2012's Avatar
Executive [VIP]
 
Join Date: Nov 2012
Posts: 663
Thanks: 113
Thanked 136 Times in 98 Posts
Activity: 0%
Longevity: 66%
iTrader: (0)
Default Buyers not reading descriptions!!

No wonder Stealth Accounts are a must at least as a backup.

1. Buyer buys an item from me on Thursday the 28th of March. (The day before Good Friday)

2. Buyer receives the item next Thursday due to the Bank Holiday delay.

3. On the Friday buyer emails at four in the morning that the item is not as described and "that the HTML has changed" in the listing. He claims the wording AND photos have changed and describes something completely different. He wants a full refund.

You really cannot make this up.

4. I email within 10 minutes (My Iphone woke me up with the message) offering a full refund upon return.

5. I hear nothing until this morning. To....a lovely neg! The buyer emails me 10 minutes after leaving the neg apologising as he had not read my email and would have not given the neg if he had read my email first. He has decided to keep the item anyway. He then asks how to revise the feedback.

Many apologies, I needed to vent.

If buyers cant even read the descriptions and photos what hope is there?

No wonder stealth accounts are popular.

In five years of selling on EBay, I have never encountered anything like a Buyer claiming the description and photos have changed.
Reply With Quote
The Following User Says Thank You to donkeykong2012 For This Useful Post:
stanislav (04-10-2013)
The complete step-by-step guide to get back to selling today!

  #2  
Old 04-09-2013
slim jim's Avatar
Executive [VIP]
 
Join Date: May 2011
Posts: 1,788
Thanks: 376
Thanked 440 Times in 349 Posts
Activity: 0%
Longevity: 74%
iTrader: (0)
Default

Well they did accept fault and are willing to revise, think on the bright side. This is actually a human being
Reply With Quote
  #3  
Old 04-09-2013
Senior Member
 
Join Date: Jun 2010
Posts: 2,656
Thanks: 25
Thanked 401 Times in 337 Posts
Activity: 0%
Longevity: 80%
iTrader: (0)
Default

Just another reason I dont like to sell on ebay...
Reply With Quote
  #4  
Old 04-09-2013
donkeykong2012's Avatar
Executive [VIP]
Threadstarter  
 
Join Date: Nov 2012
Posts: 663
Thanks: 113
Thanked 136 Times in 98 Posts
Activity: 0%
Longevity: 66%
iTrader: (0)
Default

In all honesty, I seriously wonder about the mentality of some people on EBay.

It is supposed to be simple.

All it is is buying and selling.

The effort sellers put into listings, descriptions, photos etc etc

It feels sometimes as if you are waiting to be the next lamb to the slaughter.
Reply With Quote
  #5  
Old 04-09-2013
slim jim's Avatar
Executive [VIP]
 
Join Date: May 2011
Posts: 1,788
Thanks: 376
Thanked 440 Times in 349 Posts
Activity: 0%
Longevity: 74%
iTrader: (0)
Default

Sadly mentatlity problems go way further than ebay. Just master the stealth process and move on. The stress only makes it worse. Life is short
Reply With Quote
  #6  
Old 04-09-2013
Speeder33
 
Posts: n/a
Activity: 0%
Longevity: 0%
Default

Quote:
Originally Posted by Gamefreak View Post
Just another reason I dont like to sell on ebay...
its definitly no walk in the park but it pays the bills
Reply With Quote
  #7  
Old 04-09-2013
Banned
 
Join Date: Apr 2009
Posts: 8,605
Thanks: 1,580
Thanked 2,029 Times in 1,356 Posts
Activity: 0%
Longevity: 87%
iTrader: (47)
Default

Buyers will read it to pieces to find a mistake you made but when it comes to them wanting the opposite they will kinda forget to read the important stuff.
Reply With Quote
The Following User Says Thank You to Sandy D For This Useful Post:
stanislav (04-10-2013)
  #8  
Old 04-09-2013
a.v.limited's Avatar
Senior Member
 
Join Date: May 2012
Posts: 656
Thanks: 12
Thanked 37 Times in 33 Posts
Activity: 6%
Longevity: 69%
iTrader: (-1)
Default

if you call ebay and as message on ebay messages they will probably remove feedback
Reply With Quote
  #9  
Old 04-09-2013
donkeykong2012's Avatar
Executive [VIP]
Threadstarter  
 
Join Date: Nov 2012
Posts: 663
Thanks: 113
Thanked 136 Times in 98 Posts
Activity: 0%
Longevity: 66%
iTrader: (0)
Default

Yes, the conversation is recorded in the messages exchanged.

Hopefully he will do the decent thing overnight.

These things are here to test us....

By the way....

To our American friends, how are sales on .com?

I keep reading visibility is up and down and totally unpredictable all the time on the .com chat rooms?

I am curious, as the UK site seems to emulate the .com site and it is causing mayhem for a lot of sellers.
Reply With Quote
  #10  
Old 04-10-2013
Executive [VIP]
 
Join Date: Nov 2012
Posts: 3,097
Thanks: 408
Thanked 668 Times in 494 Posts
Activity: 0%
Longevity: 66%
iTrader: (0)
Default

Quote:
Originally Posted by Sandy D View Post
Buyers will read it to pieces to find a mistake you made but when it comes to them wanting the opposite they will kinda forget to read the important stuff.
For real sometimes I list clothing, then give a size. Then put in big bold letters with red to differentiate. Please view the measurements to be sure it fits. List Clearly sale is final no returns. Then I get an idiot who bought an item and didn't read. My one maybe two paragraph description was to much for them read or even skim over for the bright bold headlines. Says the item doesn't fit not my responsibility measurements are stated. I guess you can not help stupid.
Reply With Quote
  #11  
Old 04-11-2013
Banned
 
Join Date: Apr 2009
Posts: 8,605
Thanks: 1,580
Thanked 2,029 Times in 1,356 Posts
Activity: 0%
Longevity: 87%
iTrader: (47)
Default

No you cannot. Guess they think you are there to try things on and if they dont fit its your fault.

I had one who told me the item they pruchased really does not match their home decor and please refund shipping amount so I wont have to pay to have it return with my money.

Amazing.

That is why I coined the phrase here "professional buyer". Maybe we need one for buyer who cannot think on their own.

Or the one I had who asked me how many lines past the inch mark is 3/16ths?
Reply With Quote
  #12  
Old 04-11-2013
MM78's Avatar
Executive [VIP]
 
Join Date: Sep 2010
Posts: 14,302
Thanks: 1,110
Thanked 4,934 Times in 3,399 Posts
Activity: 0%
Longevity: 78%
iTrader: (4)
Default

Quote:
Originally Posted by Sandy D View Post
Or the one I had who asked me how many lines past the inch mark is 3/16ths?
So how many lines is 3/16ths past the inch mark?
Reply With Quote
  #13  
Old 04-11-2013
GreenBean's Avatar
Executive [VIP]
 
Join Date: Sep 2007
Posts: 42,343
Thanks: 5,612
Thanked 9,142 Times in 7,106 Posts
Activity: 0%
Longevity: 96%
iTrader: (6)
Default

What????????????

You live in a country that still has inches.

Talk about behind the times.

Reply With Quote
  #14  
Old 04-11-2013
Banned
 
Join Date: Apr 2009
Posts: 8,605
Thanks: 1,580
Thanked 2,029 Times in 1,356 Posts
Activity: 0%
Longevity: 87%
iTrader: (47)
Default

Quote:
Originally Posted by MM78 View Post
So how many lines is 3/16ths past the inch mark?
Yes I was asked that question when I wrote 8 3/16" tall and they wanted to double check.
Reply With Quote
  #15  
Old 04-11-2013
Banned
 
Join Date: Apr 2009
Posts: 8,605
Thanks: 1,580
Thanked 2,029 Times in 1,356 Posts
Activity: 0%
Longevity: 87%
iTrader: (47)
Default

Quote:
Originally Posted by GreenBean™ View Post
What????????????

You live in a country that still has inches.

Talk about behind the times.


Yes, we were told 30 years ago we were going to change and still the same.
Reply With Quote
  #16  
Old 04-11-2013
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 75,843
Thanks: 5,925
Thanked 8,908 Times in 8,201 Posts
Activity: 99%
Longevity: 83%
iTrader: (7)
Default

Recent listing of mine had a blue item - described it well - included photos and a buyer was pestering about the shade of blue...I said looks like royal blue but I have quite a few photos up....she said it looks XXX blue (cant remember the description) - Told her thank you for the art lesson but I am a palette genius.

She then replied if the item is not in the Royal Blue of the picture and is in red or other colour, she would be VERY unhappy if she won.

She subsequently lost the auction and then e-mailed me 3 items asking when she could expect her ROYAL blue item. I had to explain 2 times that she did not win and there was only 1 item available.

She then asked me how to leave me negative feedback...
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Ebay has to be reading your CPU ID. ebayhatter Subscriber Discussions 21 05-20-2011 03:40 PM
Dispute from Paypal because buyer did not read descriptions BiN4RY Subscriber Discussions 1 11-08-2009 02:01 AM
Watch out: I think Amazon may be doing some sort of sweep on listing descriptions ovidiu Amazon 1 04-21-2009 11:09 PM
eBay to disallow flash in descriptions? Jonas eBay Discussion! 0 10-23-2008 08:54 PM
Changing item descriptions zymo Auction Listing 1 04-19-2008 05:56 AM


Aspkin Group

All times are GMT -5. The time now is 05:19 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58