Ok, take a cup of tea, sit down, relax ..and just read this short message conversation I just had over email with a buyer who bought something 10 days ago from me.
Buyer: I bought this on eBay 10 days ago and haven't received it yet.
Me: You need to let me know your full name, email address or PayPal payment number. (
His email account just showed John . with an email address I never received a payment from.)
Buyer: I'm not comfortable giving out my name and email address. Is there another way you can see if you shipped my order?
Me: No, I need that. Or the PayPal payment number.
Buyer: I don't know where to find the PayPal number. Is that my credit card number? Do you need that?
Me: No, no (
he wants to give me his credit card number, but not his name). If you did indeed buy from me, I will have your name and address anyways. Otherwise how can I ship to you?
Buyer: Ok, makes sense. So are you sure you shipped it? It is still listed in your auctions.
Me: I can't check until you tell me your name. And I have more than 1. I sell about 10 per day
Buyer: Ok, but why is it still showing in your auctions if I bought it?
Me: I re-listed it. It's my business. I don't just sell one
Buyer: So why haven't I received it yet?
Me: I don't know, you need to tell me your name.
Buyer: Ok, its xxxx xxxxxx. You see this is why I'm not comfortable buying online.
Me: I don't see any order under that name.
Buyer: Maybe its because my mom placed the order? Can you look up my family name?
Me: I just did, but I have 8 buyers in the last 30 days with the same family name. I sell a lot you know
Maybe you can tell me your address or at least your city and I can narrow it down.
Buyer: I don't really want to give my address out online. It's not safe.
Me: PayPal already gave me your address to ship your item. I will have it anyways.
Buyer: Ok let me ask my mom again. I don't know how much more I can tell you, I'm already really worried and have a very bad feeling about all this.
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That's the last I heard from him since about 20 minutes. He must have bought from me, otherwise he couldn't have gotten my PayPal email address. All my auctions on this account are BIN only. I'm kinda worried he's going to file a chargeback next, but then again I probably shouldn't be because he'd have to tell his credit card company his name for that.
