HI:
On the PHONE CALL--
When Paypal calls (in the usa)--they are automated.. they say basically-hello this is paypal calling--if u are expecting this call please press 1, or 2, or 3, etc,.,then they will say- here is your 4 digit pin number, copy it down, and enter it on your paypal acct.
Thats it!
Good Luck 
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