Modee, so how did you get the buyer suspended? Did you impersonate them (which I assume is hard as you'd have to get a foreign IP that is not a known proxy), file a ⊗⊗⊗⊗ report, or what?
You said you contacted your credit card processor but from my experience, that processor can't do anything and it's the customer's bank who decides and I've found personally registered mail with their signature and address as proof is actually not proof for the bank whenever I've tried. Plus half the time I don't get those return receipts back.
Why didn't you just explain to the buyer that the item is insured by private insurance and it's X many days (usually insurance companies always make it 45 days for foreign shipments). Just simply explain that after so many days we'll refund you if it doesn't come. And explain how they can do a chargeback for much longer as foreign so there's no reason to wait. It's actually 1 year, but probably not good to tell them they have that long.
Modee you didn't say if you put any tracking on it or not. But basically I've had foreign shipments lost or delayed and I always just explain that delays are usually because of customs holding it, stealing it, etc. and it's insured so you'll get money back. I've never had bad feedback because of it, either.
The only thing that sets her apart is the ebay not received dispute. Buyers that file those are just abusive since they do not help the buyer at all if they didn't pay by paypal. I find bad buyers always close those to give innocent sellers a bad mark and ebay ignores all emails I've ever sent them to appeal the strike, just sending random unrelated form letters or no reason at all back for 3 months in response to persistant mails until the point is moot. Oh and she also can go in there and still give you a strike even while suspended.
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