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  #40  
Old 09-03-2007
tcho tcho is offline
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lol Modee. For someone who sells on ebay so much you seem to have a pretty bad/low understanding of what TnS does. TnS is arguably one of the most important departments in ebay, especially right now.

You question why TnS would take out big/high volume accounts, or why we care about previous suspended users (PSUs). It's as simple as this: We don't care how much you sell or how much money you make. Bad sellers create way more problems and cost us way more money than they bring in. There was a figure that Meg Whitman gave at ebay live, and I don't remember it exactly, but it was something along the lines of 5% of bad sellers create 80% of the problems with buyers. (those aren't the exact numbers, but it's something along those lines.)

Also, and I have to say it again, we don't care how much you've sold previously if you're breaking our rules. So you're telling me that you keep creating new accounts every 3 - 6 months. That's great, you're giving me a job. But believe it or not, your average ebay employee actually cares about trying to keep ebay safe and clean (as long as we get paid too!). If you're constantly violating the policies, it's almost a personal attack on us, and yeah we'll take you down.

Think about it this way: It probably takes us less than 5 - 10 minutes to suspend your account. How much time does it take you to create a new one and resume your activities and rebuild feedback? Why didn't you resolve your original suspension to begin with, without creating a new account? When we suspend members, we almost hope that they _can_ provide whatever it is we need to reinstate them, especially with big volume sellers, because it means more money in our own pockets (stock options). We want to work with members to get back on. But we'll only go as far to help you as you want. If you refuse to cooperate or just spout crap like it's your right to sell, well go to hell If you're genuinely trying to get your account back and aren't violating other policies (PSU), then we'll give you as much information as possible to get back on.

You say it's very hard to get a reinstatement on ebay. It's as hard as you make it. As with any customer service, if you call your mobile provider yelling and screaming at the CSR about a bill error, they probably won't go out of their way to help you. But if you're calm and polite and help them understand the problem, they'll probably do what they can to help.
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