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  #1  
Old 12-04-2016
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Default Issue with buyers

Hello, I sell some items where I need to put customers' names on the items before I ship them. I have like 5 orders already some of them 3 weeks old when buyer buys the item and doesn't give me the name I need to put on nor answers my messages. All I do is buying the shipping label trough Amazon and wait till they answer. Can I get in trouble for that if the buyer complains that he never received the order or something ?
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Old 12-05-2016
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Default Re: Issue with buyers

Shouldn't their name be in the shipping details?
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Old 12-05-2016
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Default Re: Issue with buyers

Quote:
Originally Posted by elmo View Post
Shouldn't their name be in the shipping details?
it could be a child name or any name
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Old 12-05-2016
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Default Re: Issue with buyers

you need to ask them for their name..or do not ship it.

it could be the buyer made a mistake on sign up of address, however not giving their name is often a warning sign....
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Old 12-05-2016
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Default Re: Issue with buyers

Quote:
Originally Posted by oompaloompa View Post
you need to ask them for their name..or do not ship it.

it could be the buyer made a mistake on sign up of address, however not giving their name is often a warning sign....
I don't need their name I need the name I put on the item they buy it's personalized.
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Old 12-05-2016
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Default Re: Issue with buyers

Still not following, why wouldn't their name be included with the shipping information after they make payment?
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Old 12-05-2016
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Default Re: Issue with buyers

personalized items like license plates? Or mugs ?

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Default Re: Issue with buyers

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Originally Posted by aspkin View Post
personalized items like license plates? Or mugs ?

like mugs.... I need to put the name on the item before I ship it.
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Default Re: Issue with buyers

anyone had that issue ?
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Old 12-05-2016
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Default Re: Issue with buyers

Just use whatever amazon provided
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Old 12-07-2016
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Default Re: Issue with buyers

have you checked buyer messages? why would they buy personalised and not contact you, seems weird....

suppose you will need to cancel if they do not get in touch and you tried to contact them....it will affect your stats though...
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