Suspened Please help!

[shalomcity]

Got this email
We are writing to let you know we have removed your selling privileges, canceled your listings, and placed a temporary hold on any funds in your seller account. Any new selling accounts you open will be closed.

We took this action because our reimbursements team found you’ve submitted a high volume of insufficiently researched reimbursement requests to Seller Support which is prohibited by FBA’s policies:


****ty way to start the weekend. How would you fix? We do 2 million with AMZ. Filed to many claims and used amzrefunds. Help!

[elmo]

high volume of insufficiently researched reimbursement requests

--

What is that about?

[AL15BMW]

This is something new. Actually we never did so many claims so no idea. What's the standing of the account and what exactly has happened here?


Sent from my iPhone using Tapatalk

[chaichaoyi]

So it that true? You submitted too many reimbursement requests?

[rsot]

Originally Posted by chaichaoyi

So it that true? You submitted too many reimbursement requests?

Feels like OP hasn't provided all the info on what has actually happened...

[shalomcity]

Submitted a lot over a 3 day period. But we do 150k a month. two claims were claims previosly denied by amazon. However we submitted 4, two the issued two they denied again. I feel like that triggered it. There was no explanation. Thought we were fine and did some claim before reconilation but like 3 days away. It was clear the inventory was lost.

[RustyShackelford]

Originally Posted by shalomcity

Submitted a lot over a 3 day period. But we do 150k a month. two claims were claims previosly denied by amazon. However we submitted 4, two the issued two they denied again. I feel like that triggered it. There was no explanation. Thought we were fine and did some claim before reconilation but like 3 days away. It was clear the inventory was lost.

Is this a stealth account?

[shalomcity]

Corporate account, Does Seller Performance work on weekends?

[garry9061]

Originally Posted by shalomcity

Corporate account, Does Seller Performance work on weekends?

No im almost certain Seller Performance arent open on weekends. In your kind of case, id be quite hopeful in getting the account reinstated, but you may need to work like a dog to get it back.

Start with Seller Performance, if your not getting anywhere with them you may be forced to contact the managing director email or jeff email. If you were doing 150K per month, it would be very strange for them to permanently suspend you considering the amount of money you are paying in fees etc. Ive heard of alot of people working with a lady called 'Cynthia Styne' to get the account back. Shes expensive but ive only heard very good reports.

[shalomcity]

Ive had a account reinstated over the weekend in the past. Wasnt sure if anything changed..

[e2free]

Well I am sure in past few months someone else also posted this type of suspension

If you abuse AZ system off course they will suspend you, I am sure nothing wrong from AZ side of fba if they lost shipment this must be from your end or some mistake from your side, maybe sending less inventory I am not sure but I don't think they will restore your account

I sell around 75k per month with AZ and my never any shipment lost not I claimed anything from them it was 3 or 4 it me was lost I remember but not worth to give trouble to them I can afford this

I believe that's why AZ so far very good with me

[elmo]

Originally Posted by e2free

Well I am sure in past few months someone else also posted this type of suspension

If you abuse AZ system off course they will suspend you, I am sure nothing wrong from AZ side of fba if they lost shipment this must be from your end or some mistake from your side, maybe sending less inventory I am not sure but I don't think they will restore your account

I sell around 75k per month with AZ and my never any shipment lost not I claimed anything from them it was 3 or 4 it me was lost I remember but not worth to give trouble to them I can afford this

I believe that's why AZ so far very good with me

Smart guy! This is how you avoid trouble and stay under the radar

[shalomcity]

They are evil weasels. We do 150k a month. Tried to clean are lost inventory and they hit us. We did use AMZ refunds and refundsmanager. Which makes us look awful agressive. Refundsmanger is ripoff business. How would you write a appeal. 2 claims were done twice and we tried to clean up our damaged inventory and may have filed a redudant claim. We didnt do anything. help!