Amazon know about MULTIPLE accounts??

[Ninja Seller]

I've been pretty careful, but a couple of days ago I feel I may of used the same IP address across 2 accounts .
the email which followed from Seller Performance is as follows. I edited out my 2 account names. I need advice on how to now handle this situation. Can I still continue to use both accounts? what do i say?

Hello,

We are contacting you because you may have more than one seller account.

Sellers on Amazon.co.uk are not allowed to use multiple accounts to sell on our site.

If this problem continues, we may not allow you to sell on Amazon.co.uk.

To learn more about this policy, search for "Prohibited Seller Activities and Actions" in Seller Central Help.

Please review your other listings in the Inventory section of Seller Central to make sure that they follow our policies (https://sellercentral-europe.amazon....istingsSummary).

We ask that you cancel all of the listings on your *** account.

In the future, please use only your *** account to sell on our site.

To talk to someone about this email, you can ask our Seller Support team to contact you (https://sellercentral.amazon.co.uk/h...us/performance).

We would like to know if this email was clear and helpful.

Sincerely,

Seller Performance Team
Amazon Services

[rsot]

If this problem continues, we may not allow you to sell on Amazon.co.uk. - think Amazon told you how to approach this...

[Play]

Amazon don't like sellers having multiple accounts. Of course we know better, than to put all our eggs into one basket and "trust" Amazon.

What you need to do is follow the instructions on the email. Stop selling on the account they said, and only sell on the other.

Then you can go ahead and make another account - but make sure you dont make any mistakes and link them, as this time it could lead to suspension.

[AzurA]

is this normal ? dont they usually block first send emails later ?

[Play]

Originally Posted by AzurA

is this normal ? dont they usually block first send emails later ?

This is normal. And yes in some circumstances once they've conducted a review, if they feel your not performing well as a seller, they would suspend both accounts.

[Ninja Seller]

Can I not respond saying that I know the other account holder, they are a family member and we may of used the same PC at some time maybe thats the link

[butterbear]

I received the same message from amazon earlier, i thought they were just sending testing message to me. So i got my account suspended :/ . I would suggest you make an other account and abandon the old one

[Ninja Seller]

So I should do as the email says exactly . Stop using the one account and continue using the other. All should be ok then?

We ask that you cancel all of the listings on your *** account.

In the future, please use only your *** account to sell on our site.

Maybe I could come back to that one after 6 months or something?

[elmo]

Yes correct, do as they're asking and you should be fine. They're most likely offering you this because you have good performance and no issues.

Consider it lucky as they don't always offer this to sellers