A-Z Question
Recently got an A-Z claim against us, although the more correct reason should have been a return. The customer expected something different from the item so they cannot use and do not want the product. In which case, a return makes more sense, but they chose an A-Z claim.
I've asked the customer to return the item but they will not contact me back. Should I represent this case to Amazon or should I just issue a refund anyways and forget about the item. The cost of the item is almost $200.
Does issuing a refund, without representing to Amazon, make the case not count against metrics (kind of like eBay returns) or is it all the same?
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