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Amazon General issues related to Amazon Deleted and Suspended Accounts.

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Old 12-05-2012, 02:28 AM
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Default Best way to get buyers to leave feedback?

Hi all. What's the best methods you have found out to get buyers to leave feedback?

I've found that only about 7% of my customers leave feedback on their own, so doing things to increase the amount of buyers that leave feedback is of utmost importance.

I recently started including a feedback request slip in every package I send out which hasn't helped very much.

Two days ago, I sent individual emails to about 30 different buyers to request feedback, and have received 1 feedback since then as a result of this. When is the best time to send a feedback request email (immediately when it's sold, a few weeks after, etc)? Sending individual feedback requests is tedious and time consuming, but it still helps, is there any way to easily have this process automated?

Do you guys know of any other good ways to increase feedback percentages?

Last edited by sacka_man; 12-05-2012 at 02:33 AM.
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Old 12-05-2012, 03:09 AM
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ive tried a lot of things until I realize it really doesnt matter what you do as buyers will leave feedback if they want...
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Old 12-05-2012, 01:44 PM
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requesting feedback gives the chance of a negative feedback more than a positive one. feedback will come, just concentrate on sales and NO negative feedback
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Old 12-05-2012, 02:01 PM
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" Dear customer thank you for your recent purchase which we hope you found it to your liking.
We understand leaving feedback is a time consuming and thankless exercise on your part so as part of our ongoing efforts to make shopping with us more rewarding we currently offer a 5% discount on your next order for posistive feedback left by all customers "
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Old 12-05-2012, 02:15 PM
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Quote:
Originally Posted by bruceuk View Post
" Dear customer thank you for your recent purchase which we hope you found it to your liking.
We understand leaving feedback is a time consuming and thankless exercise on your part so as part of our ongoing efforts to make shopping with us more rewarding we currently offer a 5% discount on your next order for posistive feedback left by all customers "
doing this on amazon can get your account shutdown. it's against their policies. not worth it on either site. 5% is not much of a discount on an item and the customer might be offended with that offer
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Old 12-05-2012, 02:19 PM
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Never tried it on Amazon as dont use it but been doing it on EB for a number of years and i dare say they dont like it either but it got my feedback left from aroun 10% to around 40% and 5% is not a lot to give away for a repeat customer .
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Old 12-05-2012, 02:29 PM
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i hear ya. i wasn't saying 5% isn't a lot. i meant i do not think it is enough of a discount to change someone's mind. i guess it also depends what you sell. with what i sell i do not really get repeat customers
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Old 12-05-2012, 02:56 PM
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If you dont get repeat customers feedback will always be low .
They buy once and never use you again so dont care about feedback .
This is great as long as they dont give NEG
If its a product that demands repeat purchase i found 5% is just about the right amount to sway them to your favour as they wont get this from a new supplier and if they have to buy it anyway whats the harm .
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Old 12-05-2012, 03:22 PM
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Quote:
Originally Posted by bruceuk View Post
If you dont get repeat customers feedback will always be low .
They buy once and never use you again so dont care about feedback .
This is great as long as they dont give NEG
If its a product that demands repeat purchase i found 5% is just about the right amount to sway them to your favour as they wont get this from a new supplier and if they have to buy it anyway whats the harm .
sorry but that is not true. i get plenty of feedback because i have good service and a higher end customer will tend to be more 'human' about a situation. talk to any person in marketing and tell them you offer a 5% discount and listen to what they say.
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Old 12-05-2012, 04:25 PM
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Whoa, so don't worry about feedback at all? Is that really the best strategy?
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Old 12-05-2012, 05:43 PM
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Quote:
Originally Posted by sacka_man View Post
Whoa, so don't worry about feedback at all? Is that really the best strategy?
what is the point of worrying about something that is not in your control? let nature take it's course. make sure to provide good service and quick/cheap shipping and you will be fine
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Old 12-06-2012, 12:51 AM
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7-10% is good. You can walk on water and some just wont even budge. The other day a buyer asked me to price match an order they found in bestbuy cheaper. I didnt even blink and gave a credit. At the end of the email I asked to please consider leaving feedback.

Gave a no hassle price match....got a big kick in the ass :\
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Old 12-06-2012, 01:00 AM
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Quote:
Originally Posted by user3657 View Post
7-10% is good. You can walk on water and some just wont even budge. The other day a buyer asked me to price match an order they found in bestbuy cheaper. I didnt even blink and gave a credit. At the end of the email I asked to please consider leaving feedback.

Gave a no hassle price match....got a big kick in the ass :\
What do you mean? He left negative or neutral feedback?
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Old 12-06-2012, 01:08 AM
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Quote:
Originally Posted by user3657 View Post
7-10% is good. You can walk on water and some just wont even budge. The other day a buyer asked me to price match an order they found in bestbuy cheaper. I didnt even blink and gave a credit. At the end of the email I asked to please consider leaving feedback.

Gave a no hassle price match....got a big kick in the ass :\
well this is definitely a way to get a repeat customer. the nerve of them asking shows they will give you a hard time so you made a great decision. that's just smart business right there. (btw, NEVER even thought someone would ask something so ridiculous LOL but you see something new everyday)
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Old 12-06-2012, 01:13 AM
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he didnt leave any feedback, thats what I mean :(.
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Old 12-06-2012, 05:04 AM
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Vary it up with notes and cards - maybe promo. Nothing cant be experimented with
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Old 12-06-2012, 06:34 AM
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Hi,

Yesterday i sent out 500 messages : - I got 20 positive feedback posted - cost of that feedback 11.20. 4% conversion is rubbish i admit but hey ho.

My thinking was to introduce myself as a real person behind the business.

I'm well aware if people want to leave it they will but need the feedback as my ratio is appalling.

Hi,

I would like to offer you a FREE GIFT!!!

My names &^%^ and have been working hard running ^%&^% for 3 months and I would like to thank you personally for your recent purchase.

I am trying to encourage my customers to leave positive feedback on their buying experience.

If you will take a few moments to add some positive feedback I would like to offer you a small gift as way of appreciation as my business cannot survive without it.

Choice of 2 gifts:

1 Diamond Dust Plug in PINK, PURPLE or CRYSTAL CLEAR colour for your mobile phone.

or

1 Pack of Finger Lasers.
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Old 12-06-2012, 09:04 AM
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I've come to realize that "seasoned" eBay users who purchase items all the time tend to give feedback more than newer members. Most people could care less about their feedback or yours; they just want their stuff, then they are off to the next seller.

No feedback is just as good as positive feedback.
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Old 12-06-2012, 01:21 PM
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great logic
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Old 12-06-2012, 04:00 PM
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Why not just something like this:

''Dear customer,

Thank you for your recent purchase.
We are trying to improve our service constantly and we would appreciate it if you left feedback. This will help us to improve the quality of our service.

To show our appreciation for your purchase, we would like to give you a 15% discount on your next order. Use the following code to redeem your discount: 15OFF

Do not hesitate to contact us first if you experience any problems with your purchase. We would be glad to solve any problems. We hope to see you again soon.

Kind regards,

Company X''


---------

I think this would be OK.
You are not asking for positive feedback, you are asking them to leave 'any' feedback.
You are offering them a 15% discount regardless of their feedback.
You are asking them to contact you first if they experience any problems, so you'll be able to solve any problems before they leave feedback.

The tone of your message is polite, you are not 'forcing' them to do so.

PS: a 5% discount is a joke man. It should be at least 10% off.
Unless you're selling expensive products, but even then, at least 10% off.
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