Re: Question about A-Z and Account health
Hi I am Jack. I have a several years of experience in selling fitness & crossfit accessories. Here I would like to share my experience regarding online shopping with viabox.com.
What ever you do, DON’T USE viabox.com!!!! I was using Viabox.com for just over 3 months, I had purchased $889 worth of goods from the one supplier in the USA. I had those goods sitting in my unit at the forwarding company in the USA waiting for the right time to get it shipped when I could consolidate it with a smaller lighter parcel to get value for money. I had parcels continually coming in and out of the unit but waiting for the right parcel to consolidate with this heavy parcel. I did not realize that the shipping company had a 90 day storage policy. I ordered a small amount of goods that would be perfect to ship the heavy parcel. When I went to consolidate and ship the 2 parcels, the goods were missing from the display. After more than 7 days of emails back and forth and them telling me they didn’t know where it was. I called every day leaving voice messages expressing my concern. They finally emailed me after 7 days stating that my goods had been disposed of. I couldn’t believe it, I have used other forwarding companies and they have sent out reminder/warning emails to let you know that in 7 days your goods will be removed. That way you can take action, as time slips away from you. Viabox.com sent no warning email at all. I had parcels coming and going the whole time, so they unit was clearly active.
They destroyed nearly $1,000 worth of my goods and then I had to spend the next week calling them and asking where the parcel was before they told me. This is probably the worse service I have ever had. I get people asking me on a weekly basis who I use to get my stuff from the USA to Australia and Viabox.com have definitely been the worst!!!
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