Feedback removal. How aggressive are you?

[agray34]

When a buyer leaves negative feedback, I always try to work with them directly to have it removed.

In some instances, the buyer violates the Amazon tos and you can have it removed (example: product review on a seller page)

How aggressive should one get when trying to get a bad review removed?

Is it really that important?

With eBay I literally have a 99.9-100% sucess rate of having negative feedback removed.

I am curious if I should take a more aggressive approach direct with AZ to have feedback removed..

TIA

[Gamefreak]

you have one chance with amazon really. once they deny u its up to the buyer to help u out. Personally negs happen and i don't let them affect my life. U can't please everyone.

I try to get them removed but i won't go out of my way to do so..

[agray34]

I was under the impression that negative feedback can hurt your selling account metrics.

In the past 60 days I have 3%, not sure if that is alot...

[eBay King]

Originally Posted by Gamefreak

you have one chance with amazon really. once they deny u its up to the buyer to help u out. Personally negs happen and i don't let them affect my life. U can't please everyone.

I try to get them removed but i won't go out of my way to do so..

That's not true. I had one Amz rep deny an negative feedback removal request. I appealed again and a different rep took off the negative feedback.

Also, those buyers who are evil enough to leave a bad feedback usually never remove the negative. They get satisfaction from it. We have had buyers remove the negative after appealing to them, but most of the time Amz will remove it instead.

Yes, negative feedback damages your selling metrics. It is a defect and shows under your selling metrics page.

[J dub 1984]

Originally Posted by Gamefreak

you have one chance with amazon really. once they deny u its up to the buyer to help u out. Personally negs happen and i don't let them affect my life. U can't please everyone.

I try to get them removed but i won't go out of my way to do so..

That's a good way to look at it you can't please everyone. No matter what platform your using to sell you always going to have a few crazies out there.

[GhostMoney]

VERY aggressive.
If I don't get it removed the first time...I'll try up to four times per feedback.
And it shows in my stats:
Last 30 days:
Positive (3602)
Neutral (3)
Negative (12)

And I sell very high risk items on this account.
A lot of returns due to installing the parts wrong etc.

[Gamefreak]

is that on Amazon Ghost? thats a lot of feedback for amazon u must be selling a crap ton of items monthly.

[eBay King]

Oh my god yes, that is a load of feedbacks. What percentage of buyers are leaving feedback?

I have an extremely low feedback (triple figures), but it doesn't seem to make much difference with sales. As long as nobody is leaving bad feedback, no news is good news.

[GhostMoney]

Originally Posted by Gamefreak

is that on Amazon Ghost? thats a lot of feedback for amazon u must be selling a crap ton of items monthly.

No,My two main Amazon accounts are not stealth.

[GhostMoney]

Originally Posted by eBay King

Oh my god yes, that is a load of feedbacks. What percentage of buyers are leaving feedback?

I have an extremely low feedback (triple figures), but it doesn't seem to make much difference with sales. As long as nobody is leaving bad feedback, no news is good news.

Around 40% leave feedback.
I put cards in all orders,make phone calls and use FeedbackFive.
I hope to grow this number with some other ideas I have in mind.