Refund

mike7860 · #1 08-25-2015

Hi all,
Having issues with one of the buyer who is asking for a refund after using the item for eight months. What should I do? Can the buyer open a case against me or leave negative feedback?
Any input greatly appreciated.

dan_ebay · #2 08-25-2015

say no, ebay won't refund them, they can neg though

Bunneh · #3 08-25-2015

Quote:

Originally Posted by dan_ebay

say no, ebay won't refund them, they can neg though

OP should be okay, you cannot leave feedback after 60 days from when sale was made.

BigCJ · #4 08-25-2015

This is amazon though?

Bunneh · #5 08-25-2015

Quote:

Originally Posted by BigCJ

This is amazon though?

lol i see

Dawidck · #6 08-25-2015

Buyer can open A-z claim or leave a feedback up to 90 days from the day of purchase. On some occasions AZ support allows buyer to extend this period to 6 months. You are safe

Taking The Micky · #7 08-25-2015

Just politely say no as its outside amazon's terms.

If its faulty ask him to contact the manufacturer under its warranty.

BigCJ · #8 08-25-2015

Quote:

Originally Posted by Bunneh

lol i see

I had to be sure myself lol.

But, OP. Ive had customers contact amazon directly and replace the item(s) without affecting the seller. over a year after purchase.

You should be fine

mike7860 · #9 08-26-2015

It is not faulty. It is physically damaged by buyer. Not covered under warranty

Haidukken · #10 08-26-2015

Lol, I'd send the buyer a postcard with "**** off, you ****" written on it. People like that are a waste of oxygen.

Taking The Micky · #11 08-26-2015

Quote:

Originally Posted by Haidukken

Lol, I'd send the buyer a postcard with "**** off, you ****" written on it. People like that are a waste of oxygen.

Pretty bright idea, he then shows amazon and your account is dead.

CustomerServiceProTip · #12 08-28-2015

after 8 months... you should be fine. People can request amazon to open an a-z manually though if it's pass 60 days and they think it's your fault.

But if it's the buyer's fault then you have nothing to worry about denying a refund.

ebayseller10 · #13 08-29-2015

8 months? Don't refund.

GhostOfAmazon · #14 08-30-2015

Quote:

Originally Posted by Haidukken

Lol, I'd send the buyer a postcard with "**** off, you ****" written on it. People like that are a waste of oxygen.

That is, single-handedly, the dumbest suggestion I've ever seen made on this forum.

Do that and Amazon will

you faster than you can type "Appeal Letter"

Bul · #15 08-31-2015

I once had someone open an A-Z claim after a year of purchase for non delivery.
Everything is possible with amazon.

Taking The Micky · #16 08-31-2015

Thought there was a time limit on A-Z claims.

slapped · #17 08-31-2015

Quote:

Originally Posted by GhostOfAmazon

That is, single-handedly, the dumbest suggestion I've ever seen made on this forum.

Do that and Amazon will

you faster than you can type "Appeal Letter"

I tell you what,,,I did EXACTLY that 2 years ago in an IDENTICAL situation, with a PSVita that I sold to a customer 7 months prior,,,,I told the buyer to go F&ck off,,,,,the buyer contacted Amazon Jumped up & Down, and Amazon did NOTHING to me,,,,,I still have that account,,,,

Taking The Micky · #18 08-31-2015

Quote:

Originally Posted by slapped

I tell you what,,,I did EXACTLY that 2 years ago in an IDENTICAL situation, with a PSVita that I sold to a customer 7 months prior,,,,I told the buyer to go F&ck off,,,,,the buyer contacted Amazon Jumped up & Down, and Amazon did NOTHING to me,,,,,I still have that account,,,,

So "SLAPPED" is this advice you would give people on how manage there customer relations......

GhostOfAmazon · #19 08-31-2015

Quote:

Originally Posted by slapped

I tell you what,,,I did EXACTLY that 2 years ago in an IDENTICAL situation, with a PSVita that I sold to a customer 7 months prior,,,,I told the buyer to go F&ck off,,,,,the buyer contacted Amazon Jumped up & Down, and Amazon did NOTHING to me,,,,,I still have that account,,,,

You literally wrote an email THROUGH Amazon that said "F#ck Off", and Amazon did NOTHING?

I find that VERY hard to believe.

NXLM · #20 09-01-2015

DONT SCREW WITH THE BUYER.

If I bought something and the seller sent me a postcard with F off, know I what I would do? I would have ALL OF MY FRIENDS buy EVERY PRODUCT from that seller. Once we received the items, we would all file charge backs. item not received. Item broken, everything. We would ask for complete refunds, everything. Good luck recovering after shipping off almost all of your inventory only to get charge backs and A to Zs on all of it. That will ruin most sellers.