Seller Support Response Time?

AmazonAgain · #1 08-28-2015

Has anyone had issues lately contact seller support? They removed two of my listings for being "inauthentic," which is completely invalid claim. I have sent them invoices and certificates from the company proving the authenticity of the products.

It has been over a week and half now that I have got nothing but automated response saying that they received my email and messages say that the case is being investigated.

Taking The Micky · #2 08-28-2015

Sorry to say but this is pretty standard, it can take 30 days, just drop them a reminder

jeffweico · #3 08-29-2015

Seller Performance response time varied between "Whenever they get around to it" to "Whenever they feel like it".

Just one more reason why it is so important to have more than one account.

mayward · #4 08-30-2015

same here.

over 2 weeks now

mhhbizz · #5 08-30-2015

seller support team went for a holiday i guess.

they are so slow. same here.

AmazonAgain · #6 09-01-2015

Quote:

Originally Posted by mayward

same here.

over 2 weeks now

Quote:

Originally Posted by mhhbizz

seller support team went for a holiday i guess.

they are so slow. same here.

still nothing from them...

AmazonAgain · #7 09-03-2015

Have not gotten any responses from Amazon for few days now.. What's going on!

They were never this slow

user3657 · #8 09-04-2015

yes, if its just seller support then its normal atleast 3 days lately...I can only assume for the summer they did a major cutback on staff.. Past weeks tickets are taken 2-4 days when in the past it took them 1 day.

mymalarky · #9 09-08-2015

Quote:

Originally Posted by mayward

same here.

over 2 weeks now

its been 12 days for me....... have you heard back yet?

KenjiMishima · #10 09-08-2015

Call them if that is the case?

Artann · #11 09-10-2015

I honestly believe that AZ has some internal accounts ranking system I usually get answers 3-5 hours or max next day! But 12 days is crazy!!!

AmazonAgain · #12 09-11-2015

Been around 2 weeks now, still no response from Amazon. What should I do?

meriscope · #13 09-11-2015

Send them a 'kind' reminder or call them to open a ticket.

AmazonAgain · #14 09-11-2015

Quote:

Originally Posted by meriscope

Send them a 'kind' reminder or call them to open a ticket.

I sent them another email asking for an update, they replied in 30 minutes telling me that I need to send invoices.

I have already sent them the same god damn invoices 3 times over the past 2 weeks trying to resolve this issue and they keep asking me for the invoices again. There is seriously something very ****ed up with their system.