Re: Is a 1% ODR guaranteed suspension?
I had a large Amazon account, got suspended about 4 separate times before I got the final hack and blow to the heart.
In my experience, it is a mixture of metrics, your appeal, your Amazon rep (I had one, not sure if everyone does?), ODR, etc.
In regards to the OP, a 3 y/o account with their first time reaching 1%, I would say you should be OK.
My honest opinion: FIX the chargeback claim however so (fight it or refund the customer) and going forward focus on customer service and steady sales to bring that ODR down before it has a chance to go up. If you get just ONE more, you're in huge risk. It sucks, I know. I really do not know nor can fathom how int he world it is possible to run an Amazon business with so much volume that sellers do not get suspended.
Huge props to them, they are the lucky ones and I feel every entry or mid level seller has the opportunity to get to their status. I feel as if they run their Amazon biz with not a single worry of getting suspended :/
Hope it helps!
New to the forum here today!
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