When percentage triggers a poor rating for Order Defect Rate

[eezo]

So I have recently fallen into fair performance for order defect rate due to some poor (unjust) feedback,

1.23% short term and 0.8% long term, obviously I'm doing everything I can to lower those fugues but does anyone know at what point it would fall into poor performance if the percentage continues to rise?

Thanks

[eezo]

No takers?

[user3657]

If everything else is good, and the account is aged you should be ok for short term. I hit those numbers not too long ago and it passed without a problem.