Re: Order defect rate high but account health is still good?
Once your long term tips over 1% the tick will go red.
FBA order count towards orders included in the ODR. We actually keep around 1000 units of fast selling cheap items in FBA, if and when we get a defect, then we just drop the price on this item, get the buy box, sell around 100 units and dilute the ODR.
You should be able to get some of the negatives removed. I would offer refunds/partial refunds to customers in order to get negs removed. We have a 100% success rate getting them removed by contacting the customer, usually via phone.
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