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  #1  
Old 08-31-2016
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Default Just lost my account thats over a 1 year old.

Hello,

We reviewed your account, and we have decided that you may no longer sell on Amazon.com. Your listings have been removed from our site.

Please ship any open orders. If you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.

If you want to appeal this decision, click the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.com/gp/...fications.html).

Sincerely,

Seller Performance Team
Amazon.com
http://www.amazon.com


It doesn't say what I did wrong. I have no idea how to even appeal this. My metrics are good, everything was FBA. Also nothing was ⊗⊗⊗⊗.
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  #2  
Old 08-31-2016
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Default Re: Just lost my account thats over a 1 year old.

I sent them an email asking for details regarding the reason for suspension and receive this in reply:

Hello,

We reviewed your account and the information you provided, and we have decided that you may not sell on Amazon.com.

Please ship any open orders. If you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.

Sincerely,

Seller Performance Team
Amazon.com
http://www.amazon.com

They just repeated themselves without giving a reason.
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  #3  
Old 08-31-2016
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Default Re: Just lost my account thats over a 1 year old.

Well think about why you would have been suspended. look at your metrics and what you are selling and come up with a plan. That's a cold response and it doesn't look good
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Old 08-31-2016
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Default Re: Just lost my account thats over a 1 year old.

They don't like what you are selling or had a customer call in complaint.

Was these VERO items?
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Old 08-31-2016
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Default Re: Just lost my account thats over a 1 year old.

No, they were books. Everything was FBA so my metrics are good. My feedback is 4.7 stars over the past 12 months (55 ratings).

1 negative which I proactively refunded. I messaged that buyer via seller central and she profusely thanked me and said she'd buy from me again.

Customer response time under 6hrs.

I doubt I'll get a reply from amazon after their message. However, I am worried they will keep both the money and my inventory. they owe me about $48,000.
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Old 08-31-2016
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Default Re: Just lost my account thats over a 1 year old.

Good luck on getting that. I stopped selling and also buying a few years back when amazon just basically used us sellers as stepping stones to build there business now treat sellers like garbage and take all our money. Hope you get your funds. amazon is not the cash cow it was a few years back so I remember in 2010 that's when the hammer came down on sellers and this game of holding our money began . Seriously I hope you do get your funds and your merchandise back from slime bag amazon,!
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Old 09-02-2016
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Default

Was it Follett or Hanna Cook? Or Brads Box? They are companies that buy on AZ and file false claims... let us know who reported you.
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Old 09-06-2016
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Default Re: Just lost my account thats over a 1 year old.

Quote:
Originally Posted by a2zbuyer View Post
No, they were books. Everything was FBA so my metrics are good. My feedback is 4.7 stars over the past 12 months (55 ratings).

1 negative which I proactively refunded. I messaged that buyer via seller central and she profusely thanked me and said she'd buy from me again.

Customer response time under 6hrs.

I doubt I'll get a reply from amazon after their message. However, I am worried they will keep both the money and my inventory. they owe me about $48,000.
Fill us in. What's been happening?
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  #9  
Old 09-08-2016
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Default Re: Just lost my account thats over a 1 year old.

Quote:
Originally Posted by a2zbuyer View Post
Hello,

We reviewed your account, and we have decided that you may no longer sell on Amazon.com. Your listings have been removed from our site.

Please ship any open orders. If you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.

If you want to appeal this decision, click the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.com/gp/...fications.html).

Sincerely,

Seller Performance Team
Amazon.com
http://www.amazon.com


It doesn't say what I did wrong. I have no idea how to even appeal this. My metrics are good, everything was FBA. Also nothing was ⊗⊗⊗⊗.
If you are FBA I would call up and ask for more information, see if they can get someone to email you. or email seller evulation or jeff. I would tell you to write a plan of action, but then you dont know what you did wrong.
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  #10  
Old 09-09-2016
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Default Re: Just lost my account thats over a 1 year old.

Quote:
Originally Posted by Rippedoffagain View Post
Good luck on getting that. I stopped selling and also buying a few years back when amazon just basically used us sellers as stepping stones to build there business now treat sellers like garbage and take all our money. Hope you get your funds. amazon is not the cash cow it was a few years back so I remember in 2010 that's when the hammer came down on sellers and this game of holding our money began . Seriously I hope you do get your funds and your merchandise back from slime bag amazon,!
I first encountered a 'deleted' account in 2006. In 2006, on another account, I fell prey to efforts by Amazon to recoup funds through ACH debits in amounts equal to the *all* previous payouts/disbursements made over the life of the account (spanning more than a year), shortly after the account was terminated without notice (account was not 'deleted' in this case).

I have been playing the stealth/ghost game since about 2004. Affected accounts sold low-risk, moderate-sales price merchandise (textbooks, video games, etc).

When SP (or 'Alliance' as they billed themselves in the good old days) 'delete' your account, they refund customers who contact Amazon about anything related to a transaction on your account, even innocuous inquiries. No A-to-Z, just an immediately issued refund.

Likewise, if word spreads that your account has been axed, whether from the Amazon CS side telling the customer frankly about the closure of the seller's account, or with buyers solicitous enough to view your feedback on their orders page (neutral/negative feedback being inevitable if the deletion occurred before being able to dispatch all the orders or handling returns), this just encourages a firestorm of fraudulent refund request/claim attempts by your -formerly- satisfied customers.

This greatly diminishes any non-litigious hope of getting funds released from a 'deleted' account, as the ensuing flurry of trumped-up claims/complaints makes the deletion decision appear fully warranted, and certainly even if you can convince the right person to release the funds, the amount ultimately disbursed could be hundreds to even thousands less than you had before the deletion, as the result of these one-way-street refunds and vulturous opportunists.

'Deleted' accounts treated internally as 'brand risk' necessitating damage control, and a swift charge-off.

When a linking faux pas, or high-risk activities occur in such fashion as to raise a flag, this is their legally dubious way of discouraging/penalizing those whose footprints or activities suggest that, not merely is the account holder an inept merchant or a potential for loss, but rather that this isn't one's first time around the block. (i.e., a big scr*w you)

Last edited by jbclm; 09-09-2016 at 02:46 AM.
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  #11  
Old 09-10-2016
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Default Re: Just lost my account thats over a 1 year old.

i feel sad for you. hope you will get your money back.

please keep us updated.
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  #12  
Old 09-14-2016
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Default Re: Just lost my account thats over a 1 year old.

Horrible to hear. I am constantly debating with regards to use FBA as well I only sell Authentic products as well. The horror stories keep piling up over nonsense.

This is just my experience but and this would be a great discussion. But to me it feels like if you sell items that don't compete with Amazon directly or one that are in kind of oddball categories that they aren't really known for then they leave you alone.
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