Can Buyer CANCEL a-z claim once opened?
Buyer opens claim (my fault on late shipping) requesting small partial refund so I'm trying to make a deal with buyer and give buyer a full refund instead and without any hint about the claim thru messaging. So far buyer loves my offer.
Anyway can the buyer cancel the az claim? And am I okay to fully refund or should I just partial refund within the claim request?
As far as metrics go..don't wanna hurt my rating any more.
Thanks!!
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