Package with "Delivery status not updated" Delivery status not updated
I recently sold a fairly expensive smartphone and today the buyer opened a request saying they never received the item. I remembered the package had signature confirmation so I instructed them to go pick it up at the local post office. Almost immediately they replied back that the post office didn't have it. I checked the tracking and the latest two updates were,
"November 21, 2016 , 9:59 am - Out for Delivery" and "November 21, 2016 , 11:59 pm - Delivery status not updated".
The tracking has read "Delivery status not updated" for basically a week now. I called USPS and was on hold for two hours, and all that happened was a case was opened. In addition to opening the case with the agent, I also filed a lost package request and called the local post office. The local post office was no help and only conveyed information I could already view online(Est. Delivery Date and it having signature confirmation). Is there anything else I could do? I called eBay and the lady admitted that the incident wasn't anything I can control yet, she said when it came down to it the case would be sided in the buyers favor.
delivery status not updated
Last edited by aspkin; 05-17-2018 at 12:24 AM.
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