Buyer using third party shipper, wants to return item?

[nodeal]

Hi i shipped an item to a buyer that used a 3rd party shipper. Item was delivered to them overseas, now they are opening a case because the item was damaged. I am responsible for return shipping cost. If i accept the return, am i responsible for the total cost of return shipping from their country? Since their address they used was a USA address, would ebay make me pay to have it returned from their country overseas? Thanks!

[martyjump]

Originally Posted by nodeal

Hi i shipped an item to a buyer that used a 3rd party shipper. Item was delivered to them overseas, now they are opening a case because the item was damaged. I am responsible for return shipping cost. If i accept the return, am i responsible for the total cost of return shipping from their country? Since their address they used was a USA address, would ebay make me pay to have it returned from their country overseas? Thanks!

If the address on the order is a domestic address then I would assume you would only be responsible for paying for a domestic label. I'm not 100% sure about this because I've never had it personally happen to me but it would seem that would appropriate in this case.

[zacksmithhai]

If you can prove the item was shipped outside US, you will win the case.


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