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Old 06-22-2009, 02:47 PM
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Default Ebay dispute process & shipping address

Well everyone, eBay has introduced a new issue.

If a buyer opens a dispute, eBay will print a shipping label for them to return the item. They will send it to your registered address, unless you have set up a different address for shipping.

If the address is not real, the package will be undeliverable. EBAy will then ask you to update to a correct address for which an item can be returned.

This has implications for anyone with a stealth account.

I am starting to like Aspkin's idea of simply including return labels in the box....However, if you get a pissy buyer, who still opens a dispute, you might have issues....
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Old 06-22-2009, 03:31 PM
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Isn't this for PayPal only, though?
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Old 06-22-2009, 09:29 PM
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oh :-( bad news now.
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Old 06-23-2009, 12:26 AM
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Quote:
Originally Posted by TMiles2564 View Post
However, if you get a pissy buyer, who still opens a dispute, you might have issues....
Might be a problem with an extreme class of buyer. However I am finding that sending out a letter thanking them for their purchase & including shipping labels
for any possible returns is going OK. Not had a problem as yet.... does mean quite a bit of brown nosing but wth Being ready from the start with 'our' accounts should not be too great of a problem.
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Old 06-23-2009, 01:54 AM
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thing is worried some buyer in a dispute might blab your return address, ie just for the record returned to blah blah email...
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Old 06-23-2009, 02:35 AM
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Perhaps one could send a short FAQ along with the item explaining how to return the item in case of defect or dissatisfaction. And of course include a paragraph stating that the item must be shipped back to a "distribution warehouse" or "Return Merchandise Center."
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Old 06-23-2009, 06:15 AM
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I agree with GreenBean. However, some of this depends on what you sell and the class of buyer. If you sell electronics, there is a proclivity of some buyers to go in with the attitude that many items are not genuine.

I sold an LG phone that had a serial number that could be traced on the LG website. A buyer jumped to the conclusion that the item was not authentic, because the battery was dead. His quote was that he had never seen a dead battery in a cell phone, so by default, the item was not real.

My point is that it only takes one buyer now to mess up your account. So, we all need to have a back-up plan. Unfortunately, no matter how careful we are, certain buyers will file disputes. With the dispute process now in eBay's hands and not Paypal, the chance of linking accounts is greater than before.
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Old 06-23-2009, 06:17 AM
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Quote:
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Isn't this for PayPal only, though?
Jonas,

Its eBay now, not Paypal. As of June 15, eBay is taking over the role of handling disputes...
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Old 06-23-2009, 06:29 AM
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Quote:
Originally Posted by oompaloompa View Post
thing is worried some buyer in a dispute might blab your return address, ie just for the record returned to blah blah email...

Read what inverser suggested: the address differs because the return item goes back to the warehouse- distributor. Ask ebay to argue that
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Old 06-23-2009, 07:09 AM
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Quote:
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Read what inverser suggested: the address differs because the return item goes back to the warehouse- distributor. Ask ebay to argue that
You are correct my friend. This what I always tell them. Basically, the "return" address in Paypal/eBay is my "⊗⊗⊗⊗" address. When asked the difference, I simply state that it is the warehouse.

Now that Ebay is actually printing the shipping labels for disputes. If the address is "⊗⊗⊗⊗," the package will be undeliverable. Likewise, in the case of a dispute, we will all need a valid address, maybe a PO box, for which to accept returns....
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