Originally Posted by john456
good advice from corleone
I used to deal with abusive case like that:
1. Buyer opens a case claiming item is not as described
2. Choose 'return to me, buyer pays shipping'
3. 99% of the time buyer would drop the case
I had buyers do impulse buy on product without verification of compatibility and try to claim i sent them the wrong one.
There's a lot of idiots on ebay. Best practice is to resolve any problem quickly and not give it a second thought.
You know what works pretty well and doesn't cost me a dime? Offer to refund them 10% back on their purchase price if they'll cancel the transaction so that you don't get a bad feedback.
You really don't need to cancel the transaction to avoid the bad feedback, they can still give you bad feedback, but act like a newbie seller, instead of an experienced ebayer trying to bend the rules.
90% of the time, these guys are penny pinchers trying to get a discount, so most of them will agree to this, but if you act too smart, they'll realize that you're not really losing anything from the deal and want more refunded back to them.
Give them their little 10% back, unmark as payment received, cancel the case with a note to ebay that you gave a partial refund, so you get roughly the same amount back in credit and it hasn't cost you a dime.