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07-18-2014
| Junior Member | | Join Date: Jul 2014
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Activity: 0% Longevity: 56% | | Buyer claimed he has received an empty envelope
Hi Everyone
Buyer sent me a message claiming he has received an empty envelope and threaten to leave negative if we dont resolve this issue by asap.
We do have postage recieipt with proof of package weight.
Have you guys encountered this before.
What did you do?
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07-18-2014
| | Junior Member | | Join Date: Nov 2013
Posts: 66
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Activity: 0% Longevity: 60% | | Re: Buyer claimed he has received an empty envelope
hi ,i had this before. and i had to send another one to the buyer. sometimes if it`s not well sealed, the item comes out of the packaging and Royal mail don`t know where to send it. after that i make sure all my envelopes are sealed with selatape and send recorded delivery. |
07-18-2014
| | Executive [VIP] | | Join Date: Sep 2010
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Activity: 0% Longevity: 79% | | Re: Buyer claimed he has received an empty envelope
Call their bluff, tell them you will be filing an investigation with their postal office (if outside your Country) and let them know that whoever stole the item will be prosecuted for mail theft or something.
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07-18-2014
| Banned | | Join Date: Apr 2009
Posts: 8,605
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Thanked 2,029 Times in 1,356 Posts
Activity: 0% Longevity: 87% | | Re: Buyer claimed he has received an empty envelope
Nothing new, many here reported buyers tell them they received a box with nothing it and demand a refund.
They are NOT allowed to threaten you with a negative.
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07-18-2014
| Junior Member | | Join Date: Oct 2012
Posts: 144
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Activity: 0% Longevity: 66% | | Re: Buyer claimed he has received an empty envelope
Report him to ebay if he threatens negative if no refund.
3 years ago I had this experience, I tried to google that guy out using his email and he's a scammer for many times and someone even made a website to talk about how he cheats people, so I send that to him and he closed the case and just gone.
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07-18-2014
| | Executive [VIP] | | Join Date: Dec 2009
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Activity: 100% Longevity: 83% | | Re: Buyer claimed he has received an empty envelope
Communication is key OP. Threatening with a negative is against eB policy as well
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07-18-2014
| Executive [VIP] | | Join Date: Apr 2008
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Activity: 0% Longevity: 93% | | Re: Buyer claimed he has received an empty envelope They are NOT allowed to threaten you with a negative.
This is GREAT, run to eBay asap and report this.
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07-18-2014
| | Executive [VIP] | | Join Date: May 2013
Posts: 1,796
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Activity: 0% Longevity: 63% | | Re: Buyer claimed he has received an empty envelope Quote:
Originally Posted by Sandy D Nothing new, many here reported buyers tell them they received a box with nothing it and demand a refund.
They are NOT allowed to threaten you with a negative. | Thats right OP, feedback extortion is very much frowned upon by EB
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07-19-2014
| | Senior Member | | Join Date: Jan 2014
Posts: 1,089
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Activity: 0% Longevity: 59% | | Re: Buyer claimed he has received an empty envelope
I disagree, ebay won't do anything here...that "threat" is just a demand to get what they paid for ( they may or may not have got it). Let us know if anything becomes of it, but my guess, unless you cave in, you're gonna get stuck with a non removable neg. Good luck!
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07-19-2014
| Banned | | Join Date: Apr 2009
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Activity: 0% Longevity: 87% | | Re: Buyer claimed he has received an empty envelope Quote:
Originally Posted by bjammin Thats right OP, feedback extortion is very much frowned upon by EB | That is the route I would take.
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07-19-2014
| Banned | | Join Date: Apr 2009
Posts: 8,605
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Activity: 0% Longevity: 87% | | Re: Buyer claimed he has received an empty envelope Quote:
Originally Posted by pokerpro I disagree, ebay won't do anything here...that "threat" is just a demand to get what they paid for ( they may or may not have got it). Let us know if anything becomes of it, but my guess, unless you cave in, you're gonna get stuck with a non removable neg. Good luck! | No Poker, I have reported this and had negatives that were not warranted removed because they of the feedback threats.
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07-19-2014
| | Executive [VIP] | | Join Date: Dec 2009
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Activity: 100% Longevity: 83% | | Re: Buyer claimed he has received an empty envelope Quote:
Originally Posted by invince Report him to ebay if he threatens negative if no refund.
3 years ago I had this experience, I tried to google that guy out using his email and he's a scammer for many times and someone even made a website to talk about how he cheats people, so I send that to him and he closed the case and just gone. | His account got shutdown too?
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07-19-2014
| Banned | | Join Date: Apr 2009
Posts: 8,605
Thanks: 1,580
Thanked 2,029 Times in 1,356 Posts
Activity: 0% Longevity: 87% | | Re: Buyer claimed he has received an empty envelope
15k accounts were canned in one month.
Most were sellers but some had to be buyers.
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07-19-2014
| Junior Member | | Join Date: Sep 2011
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Activity: 0% Longevity: 73% | | Re: Buyer claimed he has received an empty envelope
SandyD what do you mean 15,000 accounts were banned?
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07-20-2014
| | Senior Member | | Join Date: Jan 2014
Posts: 1,089
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Activity: 0% Longevity: 59% | | Re: Buyer claimed he has received an empty envelope
Oh, yes, I agree some feedback threats can get you in big trouble, and I've had a few negs removed that were left for me.....but if this buyer worded it correctly, I don't think he'll get in trouble, because of them not getting the item.....If it was me, I'd say " Look, the envelope you sent was not properly sealed and it arrived with nothing inside. I don't want to leave you bad feedback, but if I paid for something and don't get it, I'll be forced to".
No way do I believe they will do anything about that, from my experience.
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07-20-2014
| Junior Member | | Join Date: Jul 2009
Posts: 14
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Activity: 0% Longevity: 85% | | Re: Buyer claimed he has received an empty envelope
Send drugs to their house and call the cops after you get a delivery confirmation. Then they will be in jail for possession and wont be able to leave negative feedback.
This is how I resolve situations like this. 100% positive feedback | The Following User Says Thank You to Muffin_Man For This Useful Post: | |
07-25-2014
| Junior Member
Threadstarter  
| | Join Date: Jul 2014
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Activity: 0% Longevity: 56% | | Re: Buyer claimed he has received an empty envelope Quote:
Originally Posted by MM78 Call their bluff, tell them you will be filing an investigation with their postal office (if outside your Country) and let them know that whoever stole the item will be prosecuted for mail theft or something. | Thanks for the advice.
I followed your words and the buyer went slient.
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07-25-2014
| | Executive [VIP] | | Join Date: Sep 2007
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Activity: 0% Longevity: 96% | | Re: Buyer claimed he has received an empty envelope
Good. Always be professional in defending your account. | The Following User Says Thank You to GreenBean For This Useful Post: | |
07-25-2014
| | Executive [VIP] | | Join Date: Dec 2009
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Activity: 100% Longevity: 83% | | Re: Buyer claimed he has received an empty envelope Quote:
Originally Posted by Muffin_Man Send drugs to their house and call the cops after you get a delivery confirmation. Then they will be in jail for possession and wont be able to leave negative feedback.
This is how I resolve situations like this. 100% positive feedback | Muffin_Man is baking
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07-25-2014
| Junior Member | | Join Date: Apr 2013
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Activity: 0% Longevity: 64% | | Re: Buyer claimed he has received an empty envelope Quote:
Originally Posted by rsot Muffin_Man is baking | Lol I thought I was the only one that saw that |
07-28-2014
| Junior Member | | Join Date: Oct 2012
Posts: 144
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Activity: 0% Longevity: 66% | | Re: Buyer claimed he has received an empty envelope Quote:
Originally Posted by rsot His account got shutdown too? | I didn't report him to eBay until another seller from China messaged me to ask if I had a case about 'open envelope'.
That seller is another victim as he lost the PayPal case.
So he was contacting every seller who sold items to the scammer.
Eventually enough sellers report him and his account got removed.
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07-28-2014
| | Executive [VIP] | | Join Date: Dec 2009
Posts: 76,074
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Activity: 100% Longevity: 83% | | Re: Buyer claimed he has received an empty envelope
Sadly these buyers come back...always a chore - easy to make a new buyer account ffs
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