Below Standard - Help needed

[agent-x]

Hi guys

just wondering if theres someone out there who can help me some what

On two of my accounts I'm going to be below standard for September

Ive not sold on these accounts since April.

On one of the accounts I have the following for defects
7.73%
(16 out of 207)

On the second account I have the following for cases
3.03%
(3 out of 99)

Can someone please tell me how many items I would need to sell on each account to get them right again?

Thanks

[jeffweico]

Well, "below standard" is a defect rate of 5% or more. How many sales you would need would depend on the outcome of those sales...

320 sales with 16 defects = 5%, so you would need a total of 321 total sales on the first account to get back to "above standard". But that assumes none of the new sales have an opened case, negative feedback or low DSR.

You have about an 8% rate of customer dissatisfaction (8 out of 100 sales). What is causing this? Slow shipping? Bad merchandise? Counterfeits? Bad customer service?

You really need to figure out what has been going wrong and fix it. If you were to have 321 total sales, but JUST ONE of those sales ended up with a defect, then your defect rate would be 5.30% and you would be back to being "below standard". You would then need 20 more defect free sales (341) to get back to a 4.99% defect rate, raising you, once again, to above standard.

In other words, if you have more than 1 defect out of 20 sales, eBay considers you to have a big problem. And they are not really wrong, although it is harsh. Most of my accounts are Top Rated, meaning my defect rate is less than 2% (less than 1 problem out of every 50 sales).

You need to figure out what went wrong, correct it and make some more sales.

Correct me if anything has changed since I last read the update, but I thought aswell as the 5% threshold, you also need 8 unique buyers.


So your second account is actually 5 buyers leaving defects off being below standard.

The good news for your first account is sellers are put in a grace period until april 2015. So you havebplenty of time to make enough sales.

[spongy88]

Originally Posted by just_smile

Correct me if anything has changed since I last read the update, but I thought aswell as the 5% threshold, you also need 8 unique buyers.


So your second account is actually 5 buyers leaving defects off being below standard.

The good news for your first account is sellers are put in a grace period until april 2015. So you havebplenty of time to make enough sales.

Really?!?!?!
Where did you find this information anout grace period?

Then why ebay shuts my main account just becuase of below standard.
Oh ebay...

That is for ebay UK. It may be different for the US.