I need your suggestions please...

[qadaora4u]

Good morning everyone. I sold a shoe that has a 14 day return policy, customer contacted me on the 19th day after delivery with the message below. I don't know what to do? Please advise
"Hi member I wore these beautiful shoes for the first time last nite and there is a structure issue with these shoes the platform on the bottom is uneven with heel and when you walk the heel goes under shoe, which makes it impossible to walk in them, with that said I may have to return these shoes 250.00 is a lot to pay for shoes I cannot walk in. Please advise"

[JamesNorth101]

I would suggest letting him return them for a full refund. If not he could possible open a case and force the return.

[An0nym0u$]

It's the unfortunate side of doing business. Buyers can do a "buy and try" and then return items that were previously brand new under eBay's Buyer Protection Policy.

You can try to instill a restocking fee for returning the item in Used condition. That may backfire though.


You can write something like this...

Hello,

As stated in the listing, there is a 14 day return policy, however that has expired. I would still like to offer ways to resolve this issue for you.

Option 1: Partial Refund in the amount of $50
Option 2: Refund of original purchase price minus $15 restocking fee. Buyer responsible for return shipping.

I find that when I offer the partial refund option, buyers like that you are willing to work with them (and a majority of my buyers choose partial refunds).

And this person's heel issue might magically go away if they are saving some $$$ in the process.

[pr0wake]

very good advice ^

[joesshooze]

This summer has been brutal for customers wanting to beat me up for discounts. Customer said my item that was BNIB and wrapped had wear & blah, blah, blah that was BS. They requested a discount. No choice but to comply as in my experience eb sides with buyer 80% of the time.

[bjammin]

The buyer sounds legit, and you should refund the buyer after they ship it back. Honestly, if the shoes are defective, then they really shouldn't have to be burdened with with restocking fees, return shipping, and so on.

[danshan]

refund move on

[pokerpro]

They are going to get the money back no matter, so save yourself a case opened, and probably a neg, and just refund them asap....then you won't get either, and you can go on to the next deal.

[animekings99]

just give them a refund its not worth it to lose an acc over a sale.

[rsot]

Should comply qad - hopefully shoes are returned in good order...prepare for the worst :( just saying

[GreenBean]

Do a refund.

Get a better supplier and check your stock thoroughly next round.

[qadaora4u]

Thanks everyone. I have agreed to refund her once I receive the shoe. Thank you everyone for the advice and help.