Re: Ebay Buyer Misusing Policies
I'm not sure from your post, but was the lot of items advertised as containing sterling silver? Because if he bought it based on the fact that he was buying silver, even if it were just a part of the lot, then he may actually be in the right here.
On the other hand, if he just ASSUMED the handles were sterling silver and your listing did nor promise that (and you also didn't promise that in an email) then YOU would be in the right.
Either way, however, eBay normally sides with the buyer. Their policy is usually to ask the buyer to return the item for a refund. It is fairly rare that the side with the seller in the case of an item not being as described. Especially if the case could go either way.
You also didn't mention the amount of money involved. You can try to appeal this, but is it worth potentially losing the account? If you are fighting over fifteen bucks, I would advise that you simply drop it. Whatever the value, only YOU can answer the question as to whether it is worth it or not.
If you appeal it, I would clearly state in the appeal that the buyer destroyed the item and wants to send back the pieces (or powder) for a refund.
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