Don't u love how ebay sets refund w/o return as default?

[glacier922]

Whenever there's a return requested, ebay has that default button as accept the return right now, and refund the buyer as the top 2 options, as if they want you to refund the customer without getting your stuff back first. LOL. Then of course, communicating with your buyer, it's all the way at the bottom.

[SaiJin]

Yes, they are turning this into an auto return - refund.
I'd email the buyer separately if I were you... most of the time they didn't even know that a "request" - > Dispute.

It's really really annoying

[kingdomcome84]

What's worst is the return request does NOT have an option for the buyer to pay for their return shipping