Returns in stealth accs
As it is well known, if a seller accepts return, it automatically counts as a defect in stats. And if a seller finds a compromise with the buyer, and he no longer wants a return, and cancels the case, this will not count as a defect in the stats.
In my case, buyer has bought a brand new sealed item, then claimed that it is broken, which is not true, as the part that was claimed to be broken, can be broken only along with the entire package. Buyer refuses to send any photos of the damages. From one side, it is a clear scam. From another side, I sell high risk stuff, and if I report this buyer, reps may decide to kill my account for "security reasons", even though it has 100% positive feedback and is in a decent shape.
I wonder, what is the best way in this situation? My opinion is just to refund him, get the case closed from his side, block him and and forget it. But I want very much to leave him a neg saying he's scammer, but afraid that it can damage my own account. Any suggestions?
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