Amazon Lost Item: Avoiding Defect Hit

Tjmcnich · #1 07-01-2015

Buyer opened a claim today that they never got the product. I looked at the shipping details and it says in transit exp delivery June 11th. Obviously it was lost. I'm offering my buyer a 130% refund or a new product and 30% refund. If they close the request will I not get a defect?

jeffweico · #2 07-01-2015

I do not believe that you will get nicked with a defect if the BUYER closes the case as resolved. HOWEVER, I AM NOT 100% SURE ABOUT THIS. Amazon has changed their policies a couple of time since they instituted the "Account Health" metrics. But if that is your only problem, I do not think it will be a big deal.

As long as you don't have very many cases, you should be fine. Also,make sure to answer everyone in a timely manner, because any correspondence where it takes you more than 24 hours to respond will count against you and from what I have seen, that one requirement is tripping up a lot of people.