Re: How do you improve the star rating for communication etc
I believe he was asking you, such that you could turn it off if you did. The buyer only gets a chance to give you a DSR on communication if you communicate with them.
If they initiate communication, then answer them quickly and satisfactorily.
You should not initiate communication without good reason, as this opens the door for the buyer to be able to give you a rating on communication.
The only way to improve it is to communicate with your buyers to their satisfaction. It is an average of the ratings you've been given, so the more 5 star ratings you get, the better your average will get.
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