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  #1  
Old 06-17-2016
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Default Ebay reps really do not know anything

I cancelled an order for a buyer almost one week ago...I called ebay and the rep stated the buyer just needs to agree to the cancellation and then they will get their refund.
Its been almost a week now and the buyer opened a case stating that I cancelled the order but they never got refund.
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Old 06-17-2016
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Default Re: Ebay reps really do not know anything

What eBay wants is for reps not knowing a lot of stuff, only need to know basis. This way it is doesn't reveal information that could be used against it.
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Old 06-21-2016
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Default Re: Ebay reps really do not know anything

Select "selling limits" so you get American reps. Oversea reps know nothing. I had a buyer file a chageback on a CANCELLED sale because he "didn't get the refund". All because of eBay.

Call before it gets worse.
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Default Re: Ebay reps really do not know anything

Try calling again.
Some Reps know nothing but others may be helpful.
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