Return Question

[prissanna]

I had a customer that ordered the wrong part. She started a return and it was accepted. She and I communicated to get her the correct part. I have gotten the incorrect part back and she got the correct part. We are both happy except that as eBay sees it, she has returned the item and I need to issue a refund. She even called eBay and they said she could not close the case until July 12th (the last day I have to issue the refund). So I am going to be out the money and the part because eBay and their policies. Any suggestions?

[jeanbean0109]

Your probaly going to have to wait till the last day and call ebay/ Have them check out messages between you and her. And hopefully they will close it.

[prissanna]

Thanks. Most of our messages were on the phone.

From now on should I not do an exchange if they have started a return?

[jeanbean0109]

As long as messages are there in ebay messaging you should be ok. Anything outside of ebay your not covered.