Stupid beginner question..

[Retailer77]

I always wondered why when you accept a return through eBay and you ( the seller) cover the shipping cost, eBay automated message states that you will receive a final value fee credit..I always thought you do not get a final value fee credit if the reason we're the buyer OR the sellers fault for return

[jeanbean0109]

You always get a fvl even with cases closed without seller resolution.

[Ubaida]

It seems only fair that they don't charge you because no one made any money.

I highly doubt anyone will complain to eBay about keeping its fees.

[Retailer77]

Thanks guys,
So if I sold an item to a customer and they request a return for a reason that was my fault, I still get the final value fee credited that ebay would have originally taken from the sale?
That's awesome!

[rsot]

Still get the fvf back Retailer77 - haven't you noticed this on return claims?