Hi Ya'll, one of my buyer claimed he didn't receive the item I sold. Tracking number shows UNDELIVERABLE AS ADDRESSED. I asked for the correct address from buyer and it turns out that he/she left FLOOR 3 off the address and USPS could not identify addressee. Does buyer have any rights to claim a refund? I printed the label from eBay with the buyer's registered address...
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You should be ok, not your fault . I would message buyer that soon as it gets sent back you will forward it to them.Did you have your real return address on it ?
You can call the post office where it was going to be delivered and ask for the carrier for the buyer's address. They will correct it and get it to the buyer if it's still in their post office.
definately amend address with carrier, I do not see any problem with redelivery, they try twice anyway, as long as they can actually access the address. Even a receiver can amend it over the phone, but it is better if you do it yourself....