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Old 08-03-2016
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Default Buyer had wrong address in eBay's system

Hi Ya'll, one of my buyer claimed he didn't receive the item I sold. Tracking number shows UNDELIVERABLE AS ADDRESSED. I asked for the correct address from buyer and it turns out that he/she left FLOOR 3 off the address and USPS could not identify addressee. Does buyer have any rights to claim a refund? I printed the label from eBay with the buyer's registered address...
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Old 08-03-2016
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Default Re: Buyer had wrong address in eBay's system

You should be ok, not your fault . I would message buyer that soon as it gets sent back you will forward it to them.Did you have your real return address on it ?
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Default Re: Buyer had wrong address in eBay's system

If buyer opens a case just upload the tracking to case DONT escalate it yourself that can cause you to lose case .
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Default Re: Buyer had wrong address in eBay's system

It's a stealth address so I will never get it back. However, USPS tracking does not show that it's being returned.
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Old 08-04-2016
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Default Re: Buyer had wrong address in eBay's system

You can call the post office where it was going to be delivered and ask for the carrier for the buyer's address. They will correct it and get it to the buyer if it's still in their post office.
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Default Re: Buyer had wrong address in eBay's system

If tracking shows Undeliverable as Addressed, USPS will try to bring it back to the address it was shipped from (the return address on the label).

If that doesn't succeed, it will go to the USPS Mail Recovery Center in Atlanta.

Your best bet is to call USPS and see if they can correct the buyer's address and try delivery again.
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Default Re: Buyer had wrong address in eBay's system

definately amend address with carrier, I do not see any problem with redelivery, they try twice anyway, as long as they can actually access the address. Even a receiver can amend it over the phone, but it is better if you do it yourself....
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Default Re: Buyer had wrong address in eBay's system

I often have the buyer contact Post office directly. I provide phone number and all... They know they goofed up, so they are more apt to do it...
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