Feedback removal - in the modern EBAY era

[mantisinc]

Feel free to say that. But it's worked for me after I read someone mention it on the PS discussion board.

Take a read on there, if you're in disbelief.

[Modee]

First of all, it is impossible for EBAY to document whether or not a buyer contacted you - could be via outside of EBAY email, phone, FAX, SMS text, telex, carrier pigeon, etc. Secondly, the failure of buyer to contact you before leaving feedback is not grounds for removal under any possible theory. That method will not work, but people are free to beat their heads against a wall trying it.

NOW if that is pointed out along with some valid grounds, who is is to say that the sum of it all won't get the T&S robot to push the necessary button to get the job done?

[Jonas]

Account managers...

These people sometimes even delete an entire sold listing for people to prevent feedback from people left.

[Modee]

Originally Posted by Modee

There is a new method I just perfected to get feedback removed as well, and it is quite simple and does not even involve getting the buyer in trouble! Works like a charm.

These techniques are all as a result of the fact that I am out there in the trenches, selling on EBAY daily, hourly, doing it! not just theorizing. Practice makes (near) perfect, even when dealing with the dreaded EBAY/PayPal monsters.

Dear ________,

Thank you for writing eBay in regard to your Feedback concerns.

After reviewing your request, we found that the Feedback comment met the
requirements for removal under our Feedback Abuse Policy and have
removed it.

To learn more about our Feedback Abuse Policy, go to:

Feedback Abuse

Thank you for your time.

Sincerely,

Junour
eBay Customer Support
______________________________
eBay
Your Personal Trading Community (tm)

[mariedraper]

SO In my other post, I stated I recieved a negative after she told me to file a mutual withdrawl. SHe told me she was not going to pay and since she did not want the unpaid strike, she told me to file the withdrawl. STUPID on MY part, I was not thinking ahead. NOW I am left with -1 feedback. SHould I end all auctions and start all over? COuld I get it removed?? PLease help! I am so upset about this! After all the work to make the new account and now this!

[Quasi_Mojo]

You might want to consult Modee about removing feedback.

[Jonas]

Ah Junour again. Yeah I've seen him before a lot. He seems more likely to remove feedback than others.

[Jonas]

mariedraper, that is why many countries have a policy of not giving into terrorists. Feedback on ebay for sellers is just pure terrorism at this point.

If you file a mutual withdrawl, a hostile buyer can just click no and you don't even get your final value fees back. If you file mutual withdrawls instead of unpaid strikes to please most of your non pay bidders, eBay gives you automatic letters saying you're doing fee avoidance like they think the mutual withdraws are done in collusion either to save fees with paying customers or get fees back when shilling on yourself and keep the shills alive.

[Modee]

There is no mutual feedback withdrawal anymore - I think you refer to mutual cancellation of auction.

[Modee]

YEHA! Modee strikes again....

Dear ________,

Thank you for writing eBay in regard to your Feedback concerns.

Thank you for your report about _______. We're concerned about any
potential violation on our site, and we investigate every report we
receive.

After reviewing this matter thoroughly, we took appropriate action based
on eBay policy. This could range from removing feedback or issuing a
warning to restricting or suspending the member's account -- or
terminating membership.

Due to privacy concerns, we can't discuss one member's account with
another, so I can't share the results of our investigation with you or
the details of any action that was taken. I know that can be
frustrating, but I hope it assures you that we'll also keep your
information private.

After reviewing your request, we found that the Feedback comment met the
requirements for removal under our Feedback Abuse Policy and have
removed it.

To learn more about our Feedback Abuse Policy, go to:

Feedback Abuse

Thank you for your time.

Sincerely,

Paira
eBay Customer Support
______________________________
eBay
Your Personal Trading Community (tm)

Plus this time it looks like the **** buyer got disciplined as well!

[Modee]

I shipped an item to a foreign buyer who is obviously a very very impatient type. Been less than two weeks already complaining, threatening chargeback, opened an EBAY Not Received dispute. She started whining and emailing a week after I shipped.

Whoa! hold on, I just shipped it. Buyer keeps sending me two three messages a day, Where is it?

So Modee decides - time for a preemptive strike - get the buyer suspended. She got suspended today, and I went in and quickly opened an Unpaid Item dispute and closed it immediately since the buyer is NARU. Now I am immune from a negative feedback, even if she somehow gets back to EBAY, and will convey the information of buyer's suspension to my credit card processor so they know not to trust anything this scum has to say.

And the unpaid item strike on top of what I did to her will probably ensure she never gets back to EBAY.

Before you shake a tree, better make sure there are no Modee leaves on it, or it might come down and smother you!


Sometimes a Preemptive Strike is just What You Need. Cheerio!

[mantisinc]

I love your vile streak.

[Quasi_Mojo]

Modee, sounds like that squeaky wheel just got kicked to the curb!
No grease for her!

[Jonas]

Modee, so how did you get the buyer suspended? Did you impersonate them (which I assume is hard as you'd have to get a foreign IP that is not a known proxy), file a fake report, or what?

You said you contacted your credit card processor but from my experience, that processor can't do anything and it's the customer's bank who decides and I've found personally registered mail with their signature and address as proof is actually not proof for the bank whenever I've tried. Plus half the time I don't get those return receipts back.


Why didn't you just explain to the buyer that the item is insured by private insurance and it's X many days (usually insurance companies always make it 45 days for foreign shipments). Just simply explain that after so many days we'll refund you if it doesn't come. And explain how they can do a chargeback for much longer as foreign so there's no reason to wait. It's actually 1 year, but probably not good to tell them they have that long.

Modee you didn't say if you put any tracking on it or not. But basically I've had foreign shipments lost or delayed and I always just explain that delays are usually because of customs holding it, stealing it, etc. and it's insured so you'll get money back. I've never had bad feedback because of it, either.

The only thing that sets her apart is the ebay not received dispute. Buyers that file those are just abusive since they do not help the buyer at all if they didn't pay by paypal. I find bad buyers always close those to give innocent sellers a bad mark and ebay ignores all emails I've ever sent them to appeal the strike, just sending random unrelated form letters or no reason at all back for 3 months in response to persistant mails until the point is moot. Oh and she also can go in there and still give you a strike even while suspended.

[Modee]

I've gone beyond what is normally expected in so many areas that I don't even think about what SHOULD be anymore. I just make experiments and through trial and error determine what works, and what doesn't.

Your information is interesting, but has many factors that differentiate it from this situation. For one, I do not accept PayPal on this account. :-)

She can't go in there and do ANYthing to me, trust me. ;-) She sent me a whining, sad, begging email today, which I ignored. She can't even FIND my regular email address, she sent me one through a website of mine that she stumbled upon. I got her completely locked out of her EBAY account. She has no idea what hit her. Like I said, I've gone far beyond the traditional when it comes to EBAY.

[Quasi_Mojo]

Modee, out of curiosity, what was the seller's feedback history?

[Jonas]

Normally even if suspended, you go to my ebay and you're blocked from most areas, but still can go into the dispute console.

Modee said: "I got her completely locked out of her EBAY account."

Modee, did you hijack her account?

[Quasi_Mojo]

Yeah, Modee - give us all your secrets for free!