I had my sellers account closed down, I emailed Ebay every other day for 2 weeks to find out why.... no response ! In the end I called them... no answer for >20mins !
My account (99.8% >800pos, 3neutral, 1neg) rated ABOVE STANDARD was suddenly blocked on the 6th Jan, it was marked as BELOW STANDARD on the 20th Jan. I had no sales in January due to Xmas holiday and the ban OFC.
I have not paid the final bill (as they wiped off all my final listings I am not sure I am going to !) so I requested someone call me back to talk about it. I assume because they are chasing money, someone did call me back
Only then I found out that my account had been closed due to 5% defects... As far as I knew I have only 1 defect where a plate had been damaged in the post and I'd immediately given a full no-quibble refund. The buyer was happy with the outcome and I lost £13.50 !
It turns out that MY defects include things like a 'nuts' buyer opening a 'not received item' claim 3 days before the item was due to arrive (as stated in the auction), or several fraudulent claims of buyers not receiving the item. All of these claims I 'won' as I could send scans of signed delivery notes as proof of delivery (in addition to the tracking info). It is 'strange' how many buyers suddenly realise that Oh THAT amplifier it did arrive after all I must have missed it ! Despite 'winning' these claims the fact that they had been opened was enough for Ebay to mark them all as MY defects. Regardless of my actions, culpability or if the buyer was happy with the outcome.
I was told that as my account was BELOW STANDARD there was nothing that they could do now, the account was closed FOR GOOD ! I said that it was ABOVE STANDARD when I was banned. I was told that my account status had fallen on the 10th Jan and it only showed up on the website on the 20th, I said Well I was banned on the 6th !
I asked about an appeal, to which the Ebay rep said "well you CAN, but..." basically you have a cat's chance in hell of getting your account back.
I wrote an email stating the facts, asking them to reconsider, etc... I was told that they would reply within 3 days. It's now been a week... and nothing ! Not even the courtesy of reading the appeal and replying !!!
I did hear from them this morning - another demand for payment ! I am sure that Ebay will now use the non-payment of their bill as further grounds that I am a bad seller ! No sales in January either, what a poor seller !
Basically my Ebay account has gone and it is not coming back. Maybe years in the future it could be reinstated, if Ebay really goes downhill and there's a change of directors or company business model. Until then small sellers are deliberately removed from the market. It is a monopoly but also a private site - so they are allowed to do this ! Unfair as it is :(
I really hope that someone (Virgin ?) sets up an alternative auction site. PLEASE SOMEONE !!! (the current alt ones are really not worth anything - I have looked into them)