I am quite desperate regarding this matter and hope you can help.
I have signed up for a ebay account only recently, in January. Last night I made several purchases, mainly camera equipment, as I live in Kenya I can't get it in any store and ebay is the only way. Everything went well, I paid for everything immediately from my paypal account (the money is gone!). this morning I still replied some confirmations for shipping from the sellers and did a bit of 'window shopping' when all of a sudden I got this message:
Dear eBay Community Member,
The bid that you entered for the item (36027.......) has been cancelled. You can view the reason provided for the cancellation by selecting the (bid history) link from the individual item page.
For all the items I bought! I tried to find the reason on the so called bid history link (no link with exactly that name was to be found) but to no avail... than I got the following email:
Your eBay account has been suspended because recent account activity has raised serious security concerns. We've taken this precaution to protect our members while we make sure that the activity doesn't cause harm--even unintentionally--to the eBay community.
Unfortunately, you won't be able to use eBay in any way. This includes using another existing account or registering a new account.
Any outstanding fees are due immediately, and any amounts that you haven't previously disputed will be charged to the billing method currently on file.
We appreciate your understanding.
Please don't reply to this message. It was sent from an address that doesn't accept incoming email.
What on earth could I have done to recall this reaction??? I tried to find a contact on ebay US, there is only some 800something number with Easter pacific operating hours, way out of our timezone and by my experience it is mostly even impossible to dial this sort of service numbers. In an attempt of getting support in at least approximately my timezone I logged on Ebay Germany (I am a German citizen) , there only email support is accepted
. I wrote an email with my problem and was advised that it will take 3 days to get a reply!
I have purchased over 1000$ worth in items, now I can not even contact the sellers anymore to get to know if the items will be delivered, I don't know how I should understand the message 'your bid has been cancelled', does it mean I will not be supplied? But I have been charged for everything! One of the sellers even left a positive feedback on my profile! Quite frankly I am desperate, I have a small production company and I need this equipment for a gig in two weeks, I don't have the budget to get it elsewhere again, this can ruin me!
I'd appreciate any help you can provide!
Best regards from Kenya