Suspended because of digital items
I was selling game download keys on eBay and got suspended due to customers complaining about getting no DVD. This was despite the listing clearly stating so!
I was dealing with all disputes and most customers where apologizing for not reading the listing properly.
As we all know, some disputes do not get closed by the seller as soon as they realize they have their product. Eventually the number of disputes rose to a high enough level that eBay suspended me until they where all resolved. This took over a month waiting for them to auto time out.
Also, eBay cancelled all my listings and sent a message to all my customers stating so. Many of my customers then put in a claim for a refund. It made my business shrinkage rise through the roof!
I went from earning £50-100 a day to absolutely nothing. eBay's response was "We acknowledge that it's not your fault but we have to follow procedure." My response: "Was there anything wrong with my listings or how I communicated with my customers?" eBay: "No" So I am left thinking: "WTF! lol"
This also lead to problems with PayPal being limited due to the amount of refunds enforced by eBay. I recently moved to Brazil (unfortunate timing as it's not easy for me to re acquire proof of address)
I currently have over £200 just sitting in my PayPal with no way to access it (that I know of).
Since then, my eBay is open for selling again but not after I pay off some fees. The money to pay these fees off in in my limited PayPal account. Oh the irony!
And that's why I am here. Now looking for ways to get going again!
Any tips would be greatly appreciated! |