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Old 07-26-2014
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Default What is counted as a Defect on a cancelled transaction on eBay?

What is counted as a Defect on a cancelled transaction on eBay?

If I Buyer paid for the item but the Seller sent Buyer a question about an important question before shipment and Buyer does not respond before my handling time then if I cancel the transaction using 'Buyer is unresponsive' and also fully refund the Buyer. Will this count as a Defect?

Also, Buyer paid on July 23rd and my handling time is 2 business days. I am worried that the Buyer will open a case against me anytime now and I will get a defect. Please help.

Last edited by Seller eBay; 07-26-2014 at 04:40 PM.
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Old 07-26-2014
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Default Re: What is counted as a Defect on a cancelled transaction on eBay?

I would say if the item was out of stock.. Since that would be your fault.
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Old 07-27-2014
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Default Re: What is counted as a Defect on a cancelled transaction on eBay?

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Originally Posted by Bunneh View Post
I would say if the item was out of stock.. Since that would be your fault.
What else?
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Old 07-27-2014
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Default Re: What is counted as a Defect on a cancelled transaction on eBay?

Any cancellation that is due to,the seller will count as a defect
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Old 07-27-2014
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Default Re: What is counted as a Defect on a cancelled transaction on eBay?

whoa whoa whoa,

so if I open a cancellation request at day 40 and it end up going through and canceling the transaction (and returning my fees), that counts as a defect?

and we are limited on the amount this can happen?
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Default Re: What is counted as a Defect on a cancelled transaction on eBay?

searched and found the answer to my question-

it depends on what option you choose when you cancel the transaction

good to know...
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Old 07-27-2014
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Default Re: What is counted as a Defect on a cancelled transaction on eBay?

Not all cancellation will count as defect. I know that if you chose the option about buyer changed mind or bought my mistake is not a defect.

Out of stock or sold to someone else is a defect.
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Old 07-27-2014
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Default Re: What is counted as a Defect on a cancelled transaction on eBay?

This refers to any transaction that you've canceled—either on eBay or PayPal—because you don't have the item anymore or you chose not to ship the item after it was sold
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Default Re: What is counted as a Defect on a cancelled transaction on eBay?

well what I have liked to do is submit a cancellation request as "other" category just before the 45 day mark. Buyers on average do not respond about 70% of the time, allowing me to get my seller fees back.

on my 300-600 dollar items, its a really nice trick
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Default Re: What is counted as a Defect on a cancelled transaction on eBay?

Quote:
Originally Posted by dan_ebay View Post
This refers to any transaction that you've canceled—either on eBay or PayPal—because you don't have the item anymore or you chose not to ship the item after it was sold
What if the Buyer is unresponsive after the Buyer bought the product and I have to ask them an important question before shipping?
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Default Re: What is counted as a Defect on a cancelled transaction on eBay?

Quote:
Originally Posted by prowakeskater View Post
well what I have liked to do is submit a cancellation request as "other" category just before the 45 day mark. Buyers on average do not respond about 70% of the time, allowing me to get my seller fees back.

on my 300-600 dollar items, its a really nice trick
What if the Buyer pays for the item?
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Default Re: What is counted as a Defect on a cancelled transaction on eBay?

the buyers had already paid for the item 40 days ago. And i would already have my money

but the cancellation request would go unanswered, and after a few days, you can close the "case" yourself and ebay refunds you the fees

looks like they caught on, as I saved myself thousands and thousands doing this
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Old 07-28-2014
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Default Re: What is counted as a Defect on a cancelled transaction on eBay?

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Originally Posted by prowakeskater View Post
the buyers had already paid for the item 40 days ago. And i would already have my money

but the cancellation request would go unanswered, and after a few days, you can close the "case" yourself and ebay refunds you the fees

looks like they caught on, as I saved myself thousands and thousands doing this
I do a UPI for 32 days. Automatic FVF credit to my account.
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Old 07-30-2014
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Default Re: What is counted as a Defect on a cancelled transaction on eBay?

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Originally Posted by Seller eBay View Post
I do a UPI for 32 days. Automatic FVF credit to my account.
Just as a note - I have had the "pleasure" of few buyers reporting to eB my old attempts to cancel transactions to circumvent fees was just some testing of mine way back in the day...
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Default Re: What is counted as a Defect on a cancelled transaction on eBay?

prowakeskater- can you provide some examples of which count as a defect and which do not?

I have had to do quite a few- "buyer requested shipping to a country I dont ship to" cancellations lately. So many VI and PR buyers :( Needless to say Ive changed my settings...
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Old 07-31-2014
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Default Re: What is counted as a Defect on a cancelled transaction on eBay?

After the Buyer pays. How many after the Buyer pays can open a case? Let's say my handling policy is 2 business day but I ship it a week later. Can this Buyer open a case after the 2 days handling?
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Old 07-31-2014
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Default Re: What is counted as a Defect on a cancelled transaction on eBay?

Quote:
Originally Posted by Seller eBay View Post
After the Buyer pays. How many after the Buyer pays can open a case? Let's say my handling policy is 2 business day but I ship it a week later. Can this Buyer open a case after the 2 days handling?
It's sad the way eB is set up - a buyer can open a case immediately if they are "douchey". Yes...your policy can be trumped :(
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Old 07-31-2014
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Default Re: What is counted as a Defect on a cancelled transaction on eBay?

Quote:
Originally Posted by Seller eBay View Post
After the Buyer pays. How many after the Buyer pays can open a case? Let's say my handling policy is 2 business day but I ship it a week later. Can this Buyer open a case after the 2 days handling?
Buyers have been reported of opening cases within a few hours of listing closure.

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Old 08-01-2014
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Default Re: What is counted as a Defect on a cancelled transaction on eBay?

Quote:
Originally Posted by GreenBean View Post
Buyers have been reported of opening cases within a few hours of listing closure.

Wow. That doesn't make sense though. You can't even go below 1 handling day! LOL!
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Old 08-01-2014
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Default Re: What is counted as a Defect on a cancelled transaction on eBay?

Quote:
Originally Posted by Seller eBay View Post
Wow. That doesn't make sense though. You can't even go below 1 handling day! LOL!
You would think...not all buyers are logical...or dignified :(
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Old 08-04-2014
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Default Re: What is counted as a Defect on a cancelled transaction on eBay?

Quote:
Originally Posted by rsot View Post
You would think...not all buyers are logical...or dignified :(
So why does eBay penalized the seller?
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Old 08-04-2014
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Default Re: What is counted as a Defect on a cancelled transaction on eBay?

Why?

Why?

ebay runs the game.

Their rules.

You either play them or go under.

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