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Old 12-17-2014
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Default Stripe refund transaction help.

Hi, I used Stripe as you guys commonly know they process credit cards for shopify and other platforms online.

Been selling and using stripe for over two years now, I recently processed a refund on there and later that day I saw a refund reversal for the same transaction.

details:
So I processed the refund in full. I was debited via Bank
Next day, I had a refund reversal for that credit.

My Questions for those familiar with this term and with Stripe as a whole.
What is a 'Refund Reversal' and is it instant, like a void?
Will the credit hit the customer's account or reverse the transaction after or VOID before any money is hit his/her's account statement.

Read a paragraph about this on Stripe and I do not understand a thing, contacted Stripe but they appear they will close my account for a few bucks I refunded, like do they understand refunds are a normal process of credit card payments?

I appreciate your help in advance folks.
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Old 12-18-2014
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Default Re: Stripe refund transaction help.

Quote:
Originally Posted by mophie View Post
Hi, I used Stripe as you guys commonly know they process credit cards for shopify and other platforms online.

Been selling and using stripe for over two years now, I recently processed a refund on there and later that day I saw a refund reversal for the same transaction.

details:
So I processed the refund in full. I was debited via Bank
Next day, I had a refund reversal for that credit.

My Questions for those familiar with this term and with Stripe as a whole.
What is a 'Refund Reversal' and is it instant, like a void?
Will the credit hit the customer's account or reverse the transaction after or VOID before any money is hit his/her's account statement.

Read a paragraph about this on Stripe and I do not understand a thing, contacted Stripe but they appear they will close my account for a few bucks I refunded, like do they understand refunds are a normal process of credit card payments?

I appreciate your help in advance folks.
Stripe have a very responsive customer service team. Get real answers by contacting them?
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