i logged in with my 2nd account to ask how to activate the 1st again.
listen to this he sent me this link Suspended Account
so i clicked contact us :
i needed to log in, quess what, 2nd account suspended.
this is the chatconversation:
Initial Question/Comment: Password/Sign-In
Thank you for contacting eBay Live Help!
You are successfully connected to eBay Live Help. Please hold for the next available Live Help Agent.
Changes to the Feedback system will continue until June 6th. Recent changes to your Feedback percentage and score are due to these changes and we ask for patience while the system is updated.
You may view the original annoucement about the Feedback changes here: Feedback Changes Going Into Effect Today
As a reminder, the changes will include: Neutrals will be calculated in the overall Feedback percentage, weekly repeat Feedback, and Feedback percentages based on the past 12 months of activity.
If after June 6th, you still have questions about your Feedback rating, please contact us at that time.
We appreciate your patience. You’ll be able to type in your question as soon as you are connected with a Live Help Agent. Please continue to hold for the next available representative.
We apologize for the wait and thank you for your continued patience. Please continue to hold to keep your place in line. You should be connected to the next available agent shortly.
Marco L. has joined this session!
Connected with Marco L.
21:17:34 AgentMarco L.
Hello, thanks for waiting and welcome to eBay Live Help! My name is Marco. How may I help you?
hi i have a question
21:18:04 AgentMarco L.
a friend of mine his account is suspended, now he needs to fax a copy of his ID and a copy of his creditcard bill, he lives in the netherlands, so to which faxnumber does he have to sent it
21:19:05 AgentMarco L.
Okay, may I ask if your fired is there?
yes he is , i had to sign in with my account or else he could ask the live support
21:20:25 AgentMarco L.
May I speak with him?
hi i had an account on ebay, time ago but want to reactivate it
my name was mrdurdentyler
21:21:30 AgentMarco L.
Thanks. May I please also ask for your full address, phone number and registered email address?
sure, S))))) IJmuiden, Netherlands +316))), email@example.com
21:23:35 AgentMarco L.
Thanks. May I also have your birthday?
21:24:30 AgentMarco L.
21:27:21 AgentMarco L.
To get the correct fax number you can report this issue to Our Trust and Safety department. If you want I'd be glad to give you a direct link so that you can send them an email.
can i also email the documents ?
21:28:37 AgentMarco L.
Yes, you can also email the documents. You may use this link: Suspended Account
21:28:57 AgentMarco L.
After you have opened the link click on any "Contact us" link which is located at the bottom part of the page.
21:30:10 AgentMarco L.
Just a friendly reminder please save this link before you leave this chat session.
uhm sorry i clicked on contact us, and now i got blocked
21:30:52 AgentMarco L.
It's okay. You may try this link: eBay Help : Contact Us
21:31:02 AgentMarco L.
In this link you can just click on "email us".
no friend listen, i asked for someone else his account now mine is blocked
i clicked on email us, and now it says tonystark2008 account is now blocked
21:32:13 AgentMarco L.
I'm sorry to hear that. May I ask what error message did you receive?
i got linked to a suspended user, you probably did right
this person lives with me
21:33:44 AgentMarco L.
Okay, I understand. In this event you can also send an email using the first link that I have given you.
21:33:54 AgentMarco L.
You may also send an email.
how are you going to reactivate this account if i might ask? i only asked about something
this is crazy
21:34:58 AgentMarco L.
Okay, Our Trust and Safety department has a standard process on this.
can you please activate my roommate his account, or else i have a big problem
21:35:28 AgentMarco L.
I'm sorry to hear that you feel that way. What I assure you is that after we have read an email from you, we will send you a reply.
you know how long that takes!!!!
i asked info not to block someones account
21:36:14 AgentMarco L.
I apologize but I cannot reactivate any account. However, to address this issue, you can just send an email.
yes you can, you can block so you can also activate
21:36:56 AgentMarco L.
As an eBay member myself I can understand how you feel. In this event you truly need to send an email.
this person had auctions running
21:37:14 AgentMarco L.
I apologize but here at live help we cannot block or reinstate any account.
listen i live with family in this flat, mine account was blocked, he logged in to ask for me how to fax my documents
not to block his account
21:38:31 AgentMarco L.
What I meant was to address the status of the suspension of an account, the owner of the account must send an email.
you are going to help me
so activate the account
21:39:09 AgentMarco L.
This is the help I can give you. I have limitations on this matter.
21:39:23 AgentMarco L.
By sending an email a proper procedure can be done.
21:39:31 AgentMarco L.
I can wait for you while you complete an email.
will you receive it immediatly/?
21:40:14 AgentMarco L.
Yes, we can receive it immediately. However, there may be a delay before I can check if we were able to receive it.
to which email?
21:41:05 AgentMarco L.
You can use the link I have given you earlier. If you want I can send it again to you.
i sent to ebay customer support.
21:42:42 AgentMarco L.
i wait for you to reply
21:43:45 AgentMarco L.
I apologize but as this is a matter that Our Trust and Safety specialize I do not have enough information to review this matter for you.
you block me for no reason
21:44:20 AgentMarco L.
I did not clock you. I do not have the tools to block accounts.
you gave me a wrong link
i clicked contact us, and then blocked
21:44:59 AgentMarco L.
I gave you two link that you can use.
haha this is a joke
me and my flatmate want to sell something on ebay, and we have 2 blocked accounts now haha
21:45:45 AgentMarco L.
I'm sorry if this is inconvenient for you. If you want I can also help you write a suggestion to eBay.
ok tell me
21:46:56 AgentMarco L.
For your convenience I can just give you a link that can easily help you write a suggestion to eBay.
21:47:31 AgentMarco L.
You can use this: Sending Suggestions to eBay
21:48:06 AgentMarco L.
You can also save this link so that you can write suggestions in the future.
hey marco, thanks for sending me a wrong link by the way
i will copy this conversation for the ebay forum
21:49:06 AgentMarco L.
I have sent you links to the proper department.
21:49:51 AgentMarco L.
Yes, you may do that. It is your right to post this chat session if you want to.
so now we can find out how we can reactivate 2 account
21:51:11 AgentMarco L.
After our Trust and Safety department has received your email, they would be able to send you an email with more information on this matter.