I received the wonderful aup limitation, cannot be appealed, in February
Dear xxxxxxxxxxxxxxxxxxxxxx,
We have recently reviewed your PayPal account activity, and determined that you are in violation of PayPal's Acceptable Use Policy regarding your sales / offers
Please refer to:
- Transaction xxxxxxxxxxxxxxxxxxx
- Transaction xxxxxxxxxxxxxxxxxxx
- Transaction xxxxxxxxxxxxxxxxxxx
As a result, your account has been permanently limited and this cannot be appealed.
Per the PayPal User Agreement, which you read and accepted when you created your account, we reserve the right to permanently limit an account due to an Acceptable Use Policy violation. We may hold any available balance in your PayPal account for up to 180 days. In addition, you may be liable for any amount of damages PayPal incurs for each violation of the Acceptable Use Policy.
To read more about your liability, the actions we may take and other relevant information pertaining to the PayPal User Agreement, please refer to the following URL:
Please remove all references to PayPal from your website/s and/or auction/s. This includes not only removing PayPal as a payment option, but also the PayPal logo and PayPal shopping cart.
The PayPal User Agreement states that PayPal reserves the right to limit an account for any violation of the PayPal User Agreement, including the Acceptable Use Policy.
Under the PayPal Acceptable Use Policy, PayPal may not be used to send or receive payments for items that infringe or violate any copyright, trademark, right of publicity or privacy, or any other proprietary right under the laws of any jurisdiction. This includes transactions for counterfeit items or unauthorized replicas or copies of items.
You can view the complete PayPal Acceptable Use Policy by clicking the "Legal" link at the bottom of any PayPal page and clicking "PayPal Acceptable Use Policy". You can also find some more information on the PayPal Acceptable Use Policy on our Help Center.
We thank you in advance for your cooperation. If you have any questions, please contact the PayPal Brand Risk Management Department at
aup@paypal.co.uk
I emailed the aup department, requesting clarification of precisely HOW I had breached their aup policy. 7 times. Each time, I received what appeares to be an automated response
"Thank you for contacting PayPal with your concern regarding the limitation on your account.
We regret to inform you that we cannot overturn the limitation on your account. Due to the violation of PayPal's Acceptable Use Policy, your account has been permanently limited."
I then telephoned paypal, and requested that I be allowed to upload Invoices, and letters of authorisation from manufacturers, as proof that there has been no breach of their aup policies.
Eventually, 3 phone calls later, I get to upload documents. Guess what?
Appeal Denied. Again.
I emailed their office of executive escalations, and also the CeO of paypal, asking them, in the light of having uploaded documents, and still being completely unaware of the reason for their aup department to limit my account, to review the limitation once more.
I had a message back, stating that it was being reviewed by "Brand Risk Management" and that they would be in touch.
It took them quite some time!! However, the account has been restored.
Its certainly worth being persistent sometimes. This was an aged account, linked to an excellent ebay account, so Im happy with the final result, whilst acknowledging that paypal being paypal, it can get shut down at any time.
Dont give up if an account is worth saving!!
Paypal AUP Limitation 
