PayPal new account limited URGENT HELP NEEDED
Hello,
We are a new business set up in the UK, we sell products to customers , we did excellent with a beauty product our first week (this week) we did a total of about 5000 pounds,
now paypal rang us on friday said our account had been flagged and we were on hold and also limited:
the on hold part is 60 days hold on all our future transactions for 60 days or if we send proof of shipment they will release earlier - we're reluctantly ok with this.
The problem we have and help we need is:
They want Supplier information, invoices and proof of delivery
1) supplier info - our suppliers are in china but we are selling replica goods so i will have to give them an english company will they contact them? what kinda details will i give
2) invoices - again we are dealing with china so how will i work this , what kind of detail do they want???
3) proof of delivery - we were going to send everything standard but obviously this wont work now, we have about 500 transactions, when i go into provide proof no transactions come up does that mean they want to see all them or if i ring them and maybe supply 50 would that do?
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The main problem is they have cash belong to us that we need to send goods and now we are going to have to pull the money from somewhere to send the goods before we receive the money from paypal
Can anyone please help me with the supplier contact, invoices and delivery issue? what to say do etc.??
im very stressed that my new business could be in trouble already thanks to paypal
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