Parcelforce repeated delays with goods

[fiffy]

Hi

ooops...... just put this post in wholesale didn't realise there was a shipping thread!!!

I was wondering if anyone could help.

I purchased 1 vero item for personal use. It arrive in the UK on the 4th but has been showing as awaiting customs clearance ever since and I am worried something has happened to the parcel.

I have called Parcelforce twice and received two different answers. One said there was a backlog and it would be processed soon then information would be updated on my tracking info. The other adviser asked me what was in the parcel then told me all items from China were being stopped and counterfeit items seized, they would then eventually be updated to show this on the tracking info.

This has made me a bit worried......... but surely if it says awaiting customs clearance it hasn't been dealt with? Has anyone had any experience? I have found lots of posts on the net about the subject but no one mentions how it ends?

Kind regards

04-09-2011 22:07 International Hub Awaiting Customs clearance
04-09-2011 22:06 International Hub Received in destination country
31-08-2011 23:57 Delivery Agent - GUANGZHOU - PTT Forwarded for export
31-08-2011 10:34 Delivery Agent - CHINA Collected from customer

[GrannyT]

Starting duplicate threads is not going to get your problem solved - but it will seriously p**s off GB

[fiffy]

Sorry I am new I put it in the wrong thread first and then don't know how to delete it. I wasn't trying to spam up the forum just put it in the right section- everyone has to start somewhere

[GreenBean]

:coughs: let me decide IF I am annoyed.

As you were

[GrannyT]

LOL - Got that GB:D

[bigboy]

did your package come through n the end?

im in the same boat as you, one of my packages is stuck in customs for 5 days too!

[GTB]

5 days hmmm

give parcelforce a call,they will be able to tell you whats what

does it say handed to customs?

[bigboy]

Originally Posted by GTB

5 days hmmm

give parcelforce a call,they will be able to tell you whats what

does it say handed to customs?

heres the tracking info

Date Time Location Tracking Event
22-09-2011 11:55 International Hub Received and processed
21-09-2011 21:19 International Hub Awaiting Customs clearance
21-09-2011 21:18 International Hub Received in destination country
20-09-2011 01:00 Delivery Agent - BEIJING - PTT Forwarded for export
19-09-2011 21:53 Delivery Agent - CHINA Collected from customer


i had 3 packages sent through earlier without any probs. its just this package thats stuck there.

[GTB]

wow,normally its on the way after received and processed

give parcelforce a call here tel: 08455191523

tell them the tracking number and ask why it is taking so long

also,if you do not mind,please pm me with which type of items are in the package

[bigbill]

parcelforce tracking is playing up too! for some reason i cannot track my EMS packages through parcelforce website and only through the wierd EMS website (one where you have to input verification code).

i also have a package stuck in customs for 5 days, but i am not going to worry yet as i have had them in there up to 7 days and clear before, really hope it doesn't get seized as it is such a ball ache!

[bigboy]

i emailed them and they stated that the package was still with uk border agency awaiting customs clearence, even though it says its already been recieved and processed.

what happens when it gets seized?

[bigbill]

u get a letter from HMRC saying it has been seized, they usually take a week or two to come, do not reply to the letter. i have only ever had two... also never use that address again as it will be blacklisted!

[bigboy]

blacklisted, even for legitamate items?

[GTB]

if it gets seized it should say handed to customs

but nothing is set in stone so expect the worst and then anything better will be a bonus

hate customs

[bigbill]

no only vero from abroad

[bigboy]

im guessing what with xmas around the corner cutoms are clamping down! i hope this package gets through though.

is there any work around to the blacklisting of the address to import vero?

i read somewhere there were mail forwarding addresses people were using to import.

[GTB]

just ask family or friends to use there address but use a false name

can anyone confirm if addresses do get blacklisted?

[bigboy]

wont be able to do that...ive just tracked it on the ems website and it says --

2011-09-27 13:48:00 UNITED KINGDOM COVENTRY PF Released from Customs
　 2011-09-27 23:51:00 UNITED KINGDOM P21933 Arrival at Delivery Office

so it could be on its way now, i think its just the parcelforce website taking time to update itself?

[GTB]

yesssss

buzzin!!!

you might get it today before 6pm

[bigboy]

buzzin indeed, just recieved it mate

[GTB]

knew it

nice one bud!!!

[greenize]

i am having the same problem HELP!!

this is what it says on parcelforce tracking.
it says handed to customs

Tracking Event



03-10-2011

13:02

International Hub

Handed to Customs

03-10-2011

13:02

International Hub

Forwarded for UK processing



30-09-2011

09:35

International Hub

Received and processed



27-09-2011

17:41

International Hub

Awaiting Customs clearance



27-09-2011

17:40

International Hub

Received in destination country



21-09-2011

21:54

Delivery Agent - SHANGHAI - PTT

Forwarded for export



21-09-2011

17:55

Delivery Agent - CHINA

Collected from customer