DHL package delay in Hong Kong

[Lithuania]

Same sh*t? send out 16th and still information received??? omg.

My suplier told me:
"i will delay 3-5days to track it, problem also the same problem like last time"...

[pers93]

Originally Posted by George5

My package has been updated today, but i still dont know what does it mean. If goods is free now and can flight to europe.

Mine is exactly the same, updated at the same time, I'm guessing this is a mass update just to stop the complaints or something.

My package was also processed on the 10th so it could go back to clearance event again by tomorrows update or hopefully get forwarded to HK... hopefully...

[ameliavega27]

I still have delays also for the 2nd time. Supplier said "all parcels in one bag( more than 100 parcels) checked by china customs office, it delayed and now is ok, will update system in 1-2 days"

[natbabes]

My shipment was picked up on the 16th. It's now arrived at sort facility in Hong Kong. Estimated delivery is the 20th.

[xShevaa7x]

Looks like EMS is fine now. I have had 2 packages come through, but the original is still stuck on "despatch from sorting center"

[Cheesecakes]

Sent oct 9 still information received. Starting to think it was not sent =\

[credit64]

status updated but still at customs

Friday, October 17, 2014 Location Time Pieces
14 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 22:12
1 Pieces

13 Processed at SHENZHEN - CHINA, PEOPLES REPUBLIC SHENZHEN - CHINA, PEOPLES REPUBLIC 15:13
1 Pieces

Thursday, October 16, 2014 Location Time Pieces
12 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 20:25
1 Pieces

Wednesday, October 15, 2014 Location Time Pieces
11 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 19:35
1 Pieces

[drom3]

I myself got caught in the mess since Sep 22. My shipper is from Guangzhou and uses DHL HK. I had "Shipment information received" on Sep 22. Right in the middle of the madness caused by the smuggling case. Shipper informed me about the situation and notified me the shipment was sent back by Security. Resent on Oct 30. Sent back again. I was confused since I never had problems with previous shipments (It used to take 5 days after "Shipment Information Received" to get in in my hands). I had some cosmetic kits and decided with shipper to take out some small bottles with glue from inside each kit. Resent third time. "Shipment information received" on Oct 9 and finally "picked-up" up in HK on Oct 15. After that easy peasy, shipment already received in good order.

It seems that at least for a while Customs Security/DHL/other couriers will check every ounce of dust inside every box and if they do not like something they will not take it. I do not know what the future will bring but for a while the security will be tight as hell which will cause returns and delays.
Good luck to you all.

PS
I am just confused why some shipments show Shenzen. Mine always shows Hong Kong only although shipped from Guangzhou. Some say DHL HK is not really the same as DHL China (via Shenzen) and DHL HK is better.

[rsot]

Only been 48 hours

[credit64]

Friday, October 17, 2014
14 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 22:12

13 Processed at SHENZHEN - CHINA, PEOPLES REPUBLIC SHENZHEN - CHINA, PEOPLES REPUBLIC 15:13


Thursday, October 16, 2014 Location Time Pieces
12 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 20:25


Wednesday, October 15, 2014 Location Time
11 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 19:35


Tuesday, October 14, 2014 Location Time Pieces
10 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 19:03


Monday, October 13, 2014 Location Time Pieces
9 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 17:47


Sunday, October 12, 2014 Location Time Pieces
8 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 16:26


Saturday, October 11, 2014 Location Time Pieces
7 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 17:59


Friday, October 10, 2014 Location Time Pieces
6 Processed at SHENZHEN - CHINA, PEOPLES REPUBLIC SHENZHEN - CHINA, PEOPLES REPUBLIC 16:17

5 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 08:06

4 Arrived at Sort Facility SHENZHEN - CHINA, PEOPLES REPUBLIC SHENZHEN - CHINA, PEOPLES REPUBLIC 08:01

3 Departed Facility in FUJIAN PROVINCE - CHINA, PEOPLES REPUBLIC FUJIAN PROVINCE - CHINA, PEOPLES REPUBLIC 00:43


Thursday, October 09, 2014 Location Time Pieces
2 Processed at FUJIAN PROVINCE - CHINA, PEOPLES REPUBLIC FUJIAN PROVINCE - CHINA, PEOPLES REPUBLIC 20:33

[natbabes]

Saturday, October 18, 2014 Location Time Pieces
13 Arrived at Delivery Facility in LIVERPOOL - UK LIVERPOOL - UK 08:11
1 Pieces

12 Departed Facility in EAST MIDLANDS - UK EAST MIDLANDS - UK 05:59
1 Pieces

11 Processed at EAST MIDLANDS - UK EAST MIDLANDS - UK 05:35
1 Pieces

10 Arrived at Sort Facility EAST MIDLANDS - UK EAST MIDLANDS - UK 03:30
1 Pieces

9 Customs status updated EAST MIDLANDS - UK 01:39

8 Clearance processing complete at EAST MIDLANDS - UK EAST MIDLANDS - UK 01:39

7 Departed Facility in LEIPZIG - GERMANY LEIPZIG - GERMANY 02:25
1 Pieces
Friday, October 17, 2014 Location Time Pieces

6 Processed at LEIPZIG - GERMANY LEIPZIG - GERMANY 22:17
1 Pieces

5 Arrived at Sort Facility LEIPZIG - GERMANY LEIPZIG - GERMANY 21:30
1 Pieces

4 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG 00:25
1 Pieces

3 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 00:18
1 Pieces
Thursday, October 16, 2014 Location Time Pieces

2 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 22:03
1 Pieces

1 Shipment picked up HONG KONG - HONG KONG 21:53
1 Pieces

[aslampip]

Originally Posted by xShevaa7x

Looks like EMS is fine now. I have had 2 packages come through, but the original is still stuck on "despatch from sorting center"

Mine is the same...stuck on despatch from sorting center...Any news on this from your supplier?

[rsot]

Originally Posted by aslampip

Mine is the same...stuck on despatch from sorting center...Any news on this from your supplier?

What news from your supplier?

[WendyD]

YOU'RE LUCKY I HAVE BEEN WAITING FOR MY 3 PARCELS VIA DHL TO HEATHROW SINCE 20TH SEPTEMBER AND MY SUPPLIER IS GETTING NOWHERE IN FINDING OUT WHERE THEY ARE! - I'VE HAD ENOUGH!

Location Time Pieces
13 Arrived at Delivery Facility in LIVERPOOL - UK LIVERPOOL - UK 08:11
1 Pieces

12 Departed Facility in EAST MIDLANDS - UK EAST MIDLANDS - UK 05:59
1 Pieces

11 Processed at EAST MIDLANDS - UK EAST MIDLANDS - UK 05:35
1 Pieces

10 Arrived at Sort Facility EAST MIDLANDS - UK EAST MIDLANDS - UK 03:30
1 Pieces

9 Customs status updated EAST MIDLANDS - UK 01:39

8 Clearance processing complete at EAST MIDLANDS - UK EAST MIDLANDS - UK 01:39

7 Departed Facility in LEIPZIG - GERMANY LEIPZIG - GERMANY 02:25
1 Pieces
Friday, October 17, 2014 Location Time Pieces

6 Processed at LEIPZIG - GERMANY LEIPZIG - GERMANY 22:17
1 Pieces

5 Arrived at Sort Facility LEIPZIG - GERMANY LEIPZIG - GERMANY 21:30
1 Pieces

4 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG 00:25
1 Pieces

3 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 00:18
1 Pieces
Thursday, October 16, 2014 Location Time Pieces

2 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 22:03
1 Pieces

1 Shipment picked up HONG KONG - HONG KONG 21:53
1 Pieces[/QUOTE]

[credit64]

Looks like finally it is moving now.....

Sunday, October 19, 2014 Location Time Pieces
21 Clearance processing complete at HONG KONG - HONG KONG HONG KONG - HONG KONG 01:03
1 Pieces
20 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 01:03
1 Pieces
Saturday, October 18, 2014 Location Time Pieces
19 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG 20:13
1 Pieces
18 Clearance processing complete at SHENZHEN - CHINA, PEOPLES REPUBLIC SHENZHEN - CHINA, PEOPLES REPUBLIC 19:30
1 Pieces
17 Customs status updated HONG KONG - HONG KONG 12:11
16 Departed Facility in SHENZHEN - CHINA, PEOPLES REPUBLIC SHENZHEN - CHINA, PEOPLES REPUBLIC 11:50
1 Pieces
15 Processed at SHENZHEN - CHINA, PEOPLES REPUBLIC SHENZHEN - CHINA, PEOPLES REPUBLIC 11:46
1 Pieces
Friday, October 17, 2014 Location Time Pieces
14 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 22:12
1 Pieces
13 Processed at SHENZHEN - CHINA, PEOPLES REPUBLIC SHENZHEN - CHINA, PEOPLES REPUBLIC 15:13
1 Pieces
Thursday, October 16, 2014 Location Time Pieces
12 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 20:25
1 Pieces
Wednesday, October 15, 2014 Location Time Pieces
11 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 19:35
1 Pieces
Tuesday, October 14, 2014 Location Time Pieces
10 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 19:03
1 Pieces
Monday, October 13, 2014 Location Time Pieces
9 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 17:47
1 Pieces
Sunday, October 12, 2014 Location Time Pieces
8 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 16:26
1 Pieces
Saturday, October 11, 2014 Location Time Pieces
7 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 17:59
1 Pieces
Friday, October 10, 2014 Location Time Pieces
6 Processed at SHENZHEN - CHINA, PEOPLES REPUBLIC SHENZHEN - CHINA, PEOPLES REPUBLIC 16:17
1 Pieces
5 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 08:06
1 Pieces
4 Arrived at Sort Facility SHENZHEN - CHINA, PEOPLES REPUBLIC SHENZHEN - CHINA, PEOPLES REPUBLIC 08:01
1 Pieces
3 Departed Facility in FUJIAN PROVINCE - CHINA, PEOPLES REPUBLIC FUJIAN PROVINCE - CHINA, PEOPLES REPUBLIC 00:43
1 Pieces
Thursday, October 09, 2014 Location Time Pieces
2 Processed at FUJIAN PROVINCE - CHINA, PEOPLES REPUBLIC FUJIAN PROVINCE - CHINA, PEOPLES REPUBLIC 20:33
1 Pieces
1 Shipment picked up FUJIAN PROVINCE - CHINA, PEOPLES REPUBLIC 17:44
1 Pieces

[Jags]

Hi

Was following your comments on shipment delay.

My parcel is stuck at Shenzhen with Singpost EMS tracker not been updated since Sept 30.

Did you receive your shipment? When was your parcel shipped?

thanks for your feedback:

[agent-x]

Mine seems to have done well. Does this mean that there are no more delays? or was i a lucky one?

Sunday, October 19, 2014 Location Time Pieces
7 Processed at LEIPZIG - GERMANY LEIPZIG - GERMANY 13:41
1 Pieces

Saturday, October 18, 2014 Location Time Pieces
6 Arrived at Sort Facility LEIPZIG - GERMANY LEIPZIG - GERMANY 21:27
1 Pieces

5 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 05:34
1 Pieces

Friday, October 17, 2014 Location Time Pieces
4 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG 22:31
1 Pieces

3 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 21:32
1 Pieces

2 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 15:32
1 Pieces

1 Shipment picked up HONG KONG - HONG KONG 15:16
1 Pieces

[xShevaa7x]

Originally Posted by aslampip

Mine is the same...stuck on despatch from sorting center...Any news on this from your supplier?

Still the same. My supplier resent it and it will arrive Monday. I will show you the resent package tracking;

17/10/2014 23:52 Medway Depot Loaded to vehicle for delivery
17/10/2014 23:51 Medway Depot Received at delivery depot
17/10/2014 12:45 National Hub Received and processed
17/10/2014 12:02 International Hub Forwarded for UK processing
17/10/2014 12:00 International Hub Received in destination country
16/10/2014 0:21 Delivery Agent - GUANGZHOU - PTT…+ Forwarded for export
15/10/2014 16:41 Delivery Agent - CHINA…+ Collected from customer

EMS has been even faster than DHL has been the past 2 packages. Not sure why they are so fast right now.

[ameliavega27]

DHL for me still have delays. I have my parcel picked up today after 9 days shipment info received

[rsot]

Originally Posted by ameliavega27

DHL for me still have delays. I have my parcel picked up today after 9 days shipment info received

That is bit long but at least you got it without any big hassles

[natbabes]

My package was delivered today. Was picked up on the 16th so I only waited 4 days, very fast!

[xShevaa7x]

EMS is super fast right now, DHL speed. My original package posted around a month ago has finally reached the UK, so might get it Wednesday.