DHL package delay in Hong Kong

[CCJay]

New DHL order took 3 days. New ems order took 4 days still awaiting on month old order from ems

[kiwp]

:XD all 3 parcel stuck shipment information recived location singapora its been like that for 4 days

[fred615]

Finally one of my packages has made it to my city however the tracking status is something that i have never seen before:
15 Please contact DHL NASHVILLE, TN - USA 15:46
14 Arrived at Delivery Facility in NASHVILLE - USA NASHVILLE, TN - USA 06:20
Sunday, October 19, 2014 Location Time
13 Departed Facility in CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 10:26
12 Processed at CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 10:04
Saturday, October 18, 2014 Location Time
11 Shipment on hold CINCINNATI HUB, OH - USA 09:34
10 Clearance processing complete at CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 01:25
9 Processed at CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 00:37
8 Arrived at Sort Facility CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 00:24
Friday, October 17, 2014 Location Time
7 Customs status updated CINCINNATI HUB, OH - USA 12:24
6 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 17:38
5 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 17:16

So I contacted DHL and spoke to a CSR for about 15 mins. The guy didn't have any clue what is going on with the package. He said they will call me back within 24hr.

anyone knows what is going on?

[Cheesecakes]

Originally Posted by fred615

Finally one of my packages has made it to my city however the tracking status is something that i have never seen before:
15 Please contact DHL NASHVILLE, TN - USA 15:46
14 Arrived at Delivery Facility in NASHVILLE - USA NASHVILLE, TN - USA 06:20
Sunday, October 19, 2014 Location Time
13 Departed Facility in CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 10:26
12 Processed at CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 10:04
Saturday, October 18, 2014 Location Time
11 Shipment on hold CINCINNATI HUB, OH - USA 09:34
10 Clearance processing complete at CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 01:25
9 Processed at CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 00:37
8 Arrived at Sort Facility CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 00:24
Friday, October 17, 2014 Location Time
7 Customs status updated CINCINNATI HUB, OH - USA 12:24
6 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 17:38
5 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 17:16

So I contacted DHL and spoke to a CSR for about 15 mins. The guy didn't have any clue what is going on with the package. He said they will call me back within 24hr.

anyone knows what is going on?

Looks like your package might be seized

[CCJay]

Yep, dreaded

Please contact us

[fred615]

seized after it was cleared by the customs?

Originally Posted by Cheesecakes

Looks like your package might be seized

[xShevaa7x]

Originally Posted by CCJay

New DHL order took 3 days. New ems order took 4 days still awaiting on month old order from ems

Mine arrived today, so looks like you will get it... eventually :(

[CCJay]

Another EMS was delivered today other one still sitting still.

When was yours posted first/picked up?


23/9/2014 20:36 Delivery Agent - CHINA…+ Collected from customer

[xShevaa7x]

Originally Posted by CCJay

Another EMS was delivered today other one still sitting still.

When was yours posted first/picked up?


23/9/2014 20:36 Delivery Agent - CHINA…+ Collected from customer

26th it says.

[Nihao]

Originally Posted by drom3

PS
I am just confused why some shipments show Shenzen. Mine always shows Hong Kong although shipped from Guangzhou. Some say DHL HK is not really the same as DHL China (via Shenzen) and DHL HK is better.

If the supplier use DHL in both China and from HK, then you will see it all thr wsy, with start in Shenzhen.
But sone suppliers (mine too) use local Chinese forwarder in China.
In this case, it will be "shipment information received" until DHL in HK pick it up after costoms in Shenzhen.

[aslampip]

Date and Time 23/10/2014 at 10:40
Location International Hub
Tracking event Awaiting Customs Charging

Date and Time 22/10/2014 at 23:44
Location International Hub
Tracking event Awaiting Customs clearance

Date and Time 22/10/2014 at 23:41
Location International Hub
Tracking event Received in destination country

Date and Time 27/9/2014 at 4:52
Location Delivery Agent - GUANGZHOU - PTT +
Tracking event Forwarded for export

Date and Time 23/9/2014 at 17:25
Location Delivery Agent - CHINA
Tracking event Collected from customer

Package finally arrived after a month with EMS.

Anyone know what the Customs charges are about?

[rsot]

Your seller might know - contact

[CCJay]

Got my missing item today and did not even know about it Tracked it last night, nothing and then knock on door at 1pm with the parcel today.

23/10/2014 23:40 International Hub Received in destination country
24/9/2014 15:38 Delivery Agent - GUANGZHOU - PTT…+ Forwarded for export
23/9/2014 21:36 Delivery Agent - CHINA…+ Collected from customer

[credit64]

Here is full story ....

Monday, October 20, 2014
32 Delivered - Signed for by :xxxx CAMBRIDGE 12:18
1 Pieces
31 With delivery courier BIRMINGHAM - UK 08:38
1 Pieces
30 Arrived at Delivery Facility in BIRMINGHAM - UK BIRMINGHAM - UK 05:13
1 Pieces
29 Departed Facility in EAST MIDLANDS - UK EAST MIDLANDS - UK 03:48
1 Pieces
Sunday, October 19, 2014 Location Time Pieces
28 Processed at EAST MIDLANDS - UK EAST MIDLANDS - UK 23:05
1 Pieces
27 Clearance processing complete at EAST MIDLANDS - UK EAST MIDLANDS - UK 21:44
26 Arrived at Sort Facility EAST MIDLANDS - UK EAST MIDLANDS - UK 21:05
1 Pieces
25 Customs status updated EAST MIDLANDS - UK 19:23
24 Departed Facility in BRUSSELS - BELGIUM BRUSSELS - BELGIUM 19:59
1 Pieces
23 Transferred through BRUSSELS - BELGIUM BRUSSELS - BELGIUM 19:56
1 Pieces
22 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 05:15
1 Pieces
21 Clearance processing complete at HONG KONG - HONG KONG HONG KONG - HONG KONG 01:03
1 Pieces
20 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 01:03
1 Pieces
Saturday, October 18, 2014 Location Time Pieces
19 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG 20:13
1 Pieces
18 Clearance processing complete at SHENZHEN - CHINA, PEOPLES REPUBLIC SHENZHEN - CHINA, PEOPLES REPUBLIC 19:30
1 Pieces
17 Customs status updated HONG KONG - HONG KONG 12:11
16 Departed Facility in SHENZHEN - CHINA, PEOPLES REPUBLIC SHENZHEN - CHINA, PEOPLES REPUBLIC 11:50
1 Pieces
15 Processed at SHENZHEN - CHINA, PEOPLES REPUBLIC SHENZHEN - CHINA, PEOPLES REPUBLIC 11:46
1 Pieces
Friday, October 17, 2014 Location Time Pieces
14 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 22:12
1 Pieces
13 Processed at SHENZHEN - CHINA, PEOPLES REPUBLIC SHENZHEN - CHINA, PEOPLES REPUBLIC 15:13
1 Pieces
Thursday, October 16, 2014 Location Time Pieces
12 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 20:25
1 Pieces
Wednesday, October 15, 2014 Location Time Pieces
11 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 19:35
1 Pieces
Tuesday, October 14, 2014 Location Time Pieces
10 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 19:03
1 Pieces
Monday, October 13, 2014 Location Time Pieces
9 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 17:47
1 Pieces
Sunday, October 12, 2014 Location Time Pieces
8 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 16:26
1 Pieces
Saturday, October 11, 2014 Location Time Pieces
7 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 17:59
1 Pieces
Friday, October 10, 2014 Location Time Pieces
6 Processed at SHENZHEN - CHINA, PEOPLES REPUBLIC SHENZHEN - CHINA, PEOPLES REPUBLIC 16:17
1 Pieces
5 Clearance event SHENZHEN - CHINA, PEOPLES REPUBLIC 08:06
1 Pieces
4 Arrived at Sort Facility SHENZHEN - CHINA, PEOPLES REPUBLIC SHENZHEN - CHINA, PEOPLES REPUBLIC 08:01
1 Pieces
3 Departed Facility in FUJIAN PROVINCE - CHINA, PEOPLES REPUBLIC FUJIAN PROVINCE - CHINA, PEOPLES REPUBLIC 00:43
1 Pieces
Thursday, October 09, 2014 Location Time Pieces
2 Processed at FUJIAN PROVINCE - CHINA, PEOPLES REPUBLIC FUJIAN PROVINCE - CHINA, PEOPLES REPUBLIC 20:33
1 Pieces
1 Shipment picked up FUJIAN PROVINCE - CHINA, PEOPLES REPUBLIC 17:44

[kiwp]

my parcel stuck 28.9.2014 what to i do its stuck in heatrow UK

seized does it mean customs took it and wont deliver it to me

[JamesNorth101]

If it is seized then yes that means customs took it. Possible you will get a letter. What sort of items were being posted? Was the value under declared?

[rsot]

Rough to hear kiwp - speak to your seller about solutions

[Cheesecakes]

Saturday, October 25, 2014 Location Time
8 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 22:17
7 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 13:01
Friday, October 24, 2014 Location Time
6 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 06:00
Thursday, October 23, 2014 Location Time
5 Shipment on hold HONG KONG - HONG KONG 22:03
4 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG 16:47
3 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 16:14
2 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 15:23
1 Shipment picked up HONG KONG - HONG KONG 12:06


my package has departed facility 3 times in Hong Kong what does that mean 0_0

[campos0815]

Originally Posted by Cheesecakes

Saturday, October 25, 2014 Location Time
8 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 22:17
7 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 13:01
Friday, October 24, 2014 Location Time
6 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 06:00
Thursday, October 23, 2014 Location Time
5 Shipment on hold HONG KONG - HONG KONG 22:03
4 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG 16:47
3 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 16:14
2 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 15:23
1 Shipment picked up HONG KONG - HONG KONG 12:06


my package has departed facility 3 times in Hong Kong what does that mean 0_0

3 different parcels?

[247scrooge]

Originally Posted by Cheesecakes

Saturday, October 25, 2014 Location Time
8 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 22:17
7 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 13:01
Friday, October 24, 2014 Location Time
6 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 06:00
Thursday, October 23, 2014 Location Time
5 Shipment on hold HONG KONG - HONG KONG 22:03
4 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG 16:47
3 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 16:14
2 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 15:23
1 Shipment picked up HONG KONG - HONG KONG 12:06


my package has departed facility 3 times in Hong Kong what does that mean 0_0

it goes through 2 stage at hong kong it arrives at the hub the is sent to the airport hub if on hold now it missed the flight but will be departed very soon.

[temptation84]

I have multiple suppliers that ship from Hong Kong and China. What they have all told me is that there is a new head in customs who is trying to make his authority known.

Because of this almost EVERY package going by DHL is being checked before it goes out which can take up to 10 days or more. We have had some DHL finally ship out after 3 days and some as long as 14 days after they are given to the carrier.

That said the issue should not be affecting UPS as much as our UPS shipments are arriving in normal time with little or no delay but the cost is a bit higher than DHL.

I think it all depends on the carrier (DHL, UPS, FedEx) who the seller is using for a forwarder (some are more likely under more scrutiny than others) and probably part to do with shipment size, item descriptions and value noted on your packages.

This problem probably is not disappearing for a while. In the mean time you can try shipping by carriers other than DHL for the fastest processing times.

Good luck all!

PS - Ocean freight......... does not seem to have this issue at all.

[Fanatics]

I always had better luck with DHL HK than DHL China..